Xfinity Retail - Assistant Store Manager (Cool Springs, TN)

Comcast • Franklin, TN

107d

About The Position

We're looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that's right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time. Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready - this is your shot at a career with no limits. Whatever you want, we've got it: on-the-job-training, wall-to-wall benefits and lots of commission (no cap on earnings).

Requirements

• Bachelor's Degree preferred.
• 5-7 years of relevant work experience.
• Sales Management experience.
• Experience in Mobile Telephones and Retail Sales.

Responsibilities

• Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management of retail sales team.
• Proactively coaches and develops store team to perform their responsibilities at a high level.
• Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum.
• Ensures store environment consistently follows published planograms and branding standards.
• Oversees all daily sales floor responsibilities, including proper staffing and scheduling, dress code compliance, and resolution of customer escalations.
• Drives store operations consistency with detailed orientation to back of house standards and showroom floor processes.
• Leads store inventory cycle counts ensuring compliance with store, channel and company requirements.
• Reviews store reports looking for improvement opportunities in sales, inventory, cash handling, productivity and net promoter system.
• Coaches team members on how to position all products with customers.
• Ensures that customers are treated with the highest levels of courtesy and professionalism.
• Remains current on new and current products and services, industry and competitive trends.
• Administers cash handling policies and procedures.
• Leverages available tools to monitor customer feedback and improve the store experience.
• Builds collaborative relationships with market and region stakeholders.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Benefits

• Paid Time off
• Physical Wellbeing support programs
• Financial Wellbeing personalized support
• Emotional Wellbeing benefits
• Life Events + Family Support benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Bachelor's degree