Xactly Administrator

Caliber Collision•Lewisville, TX

About The Position

Service Center CSCS TX Key Responsibilities: Serve as administrator for the Xactly Incent platform. Configure, maintain, and enhance Xactly to support changing compensation plans, rules, and organizational structures. Partner with HR, Finance, and Sales to ensure alignment and accuracy in compensation data and processes. Manage data integration between Xactly and internal systems (HRIS, CRM, Payroll, Finance) Monitor and audit data quality, system performance, and calculation accuracy. Troubleshoot and resolve system or data issues related to incentive calculations and payouts. Generate and distribute regular reports and dashboards for compensation insights. Test and implementation of new compensation plans, system enhancements, and upgrades. Provide end-user support through issue resolution, training, and development of user documentation/job aids. Maintain detailed documentation of processes, system configurations, and system changes for audit and compliance. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [email protected].

Requirements

Bachelor's degree in business, Information Systems, Finance, or related field.
4+ years of hands-on experience administering Xactly Incent or similar compensation platforms.
Strong understanding of incentive compensation models, sales operations, and data governance.
Proficiency in working with large datasets, data validation, and reconciliation.
Knowledge of SQL, Excel, and Workday integration is preferred.
Excellent communication skills and ability to work across departments/functions.
Highly organized with attention to detail and a commitment to data integrity.

Nice To Haves

Experience working in a high-volume, distributed workforce environment
Xactly certification or completion of official training programs.
Familiarity with incentive plan rollout, change management, and end-user training.

Responsibilities

Serve as administrator for the Xactly Incent platform.
Configure, maintain, and enhance Xactly to support changing compensation plans, rules, and organizational structures.
Partner with HR, Finance, and Sales to ensure alignment and accuracy in compensation data and processes.
Manage data integration between Xactly and internal systems (HRIS, CRM, Payroll, Finance)
Monitor and audit data quality, system performance, and calculation accuracy.
Troubleshoot and resolve system or data issues related to incentive calculations and payouts.
Generate and distribute regular reports and dashboards for compensation insights.
Test and implementation of new compensation plans, system enhancements, and upgrades.
Provide end-user support through issue resolution, training, and development of user documentation/job aids.
Maintain detailed documentation of processes, system configurations, and system changes for audit and compliance.