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COWMANAGER B.V. • Shawano, WI

313d

About The Position

CowManager is expanding its markets in the U.S. and is searching for a Senior Dairy Technology Support Specialist. This role involves providing high-level technical support, training, and consultancy to dairy producers and industry partners, ensuring they maximize the benefits of CowManager's innovative ear sensor technology. As a key member of the U.S. team, you will serve as a trusted advisor, offering expert guidance on system optimization and best practices. You will also be responsible for troubleshooting issues, monitoring systems, overseeing installations, delivering training programs, and collaborating with various stakeholders to enhance customer experience and operational efficiency.

Requirements

• Extensive experience in the dairy industry, with a strong understanding of cattle health, reproduction, and nutrition
• Hands-on experience working with cattle, dairy technology, and herd management systems
• Strong technical skills, including IT proficiency and a solid grasp of network infrastructure
• Proven ability to diagnose and resolve technical challenges in a fast-paced, customer-centric environment
• Exceptional communication and presentation skills, with the ability to convey complex information to diverse audiences
• Ability to manage multiple priorities, problem-solve independently, and adapt to dynamic on-farm environments
• Fluency in Spanish is a big advantage
• Living in the west of the USA
• Willingness to travel as needed to support farmers and industry partners across the USA.

Responsibilities

• Serve as a trusted advisor to dairy farmers and industry partners, providing expert guidance on system optimization and best practices
• Provide high-level technical support via phone, email, and on-farm visits, troubleshooting issues and ensuring seamless integration with herd management systems
• Proactively monitor CowManager systems across the U.S., identifying potential challenges and escalating critical issues to our Netherlands-based development teams
• Use expert level of knowledge of US dairy farming to define and indicate improvements of the CowManager platform
• Oversee and execute on-site installations, ensuring smooth onboarding of hardware and software interfaces
• Deliver advanced training programs, both remotely and on-farm, to maximize user adoption and system effectiveness
• Collaborate closely with our U.S. dealer network, industry partners and sales teams to support product positioning, customer onboarding & engagement
• Represent CowManager at industry expos, conferences, and trade events, showcasing our technology and building strategic relationships
• Drive continuous process improvements, identifying opportunities to enhance system functionality, customer experience, and operational efficiency
• Work closely together with the Worldwide CowManager Support team as well as with other teams in the Netherlands.

Benefits

• Be part of a dynamic and growing international company at the forefront of dairy innovation
• Work closely with progressive dairy farmers to improve herd performance, profitability, and sustainability
• Enjoy a high level of autonomy and responsibility in a flexible, results-driven work environment
• Collaborate with a passionate team that values expertise, innovation, and long-term customer relationships
• Competitive salary, comprehensive benefits, PTO, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior