WW Sales BPR Program Manager, Content Platforms

Apple • Cupertino, CA

75d

About The Position

At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. As part of our Worldwide Sales Business Process Re-engineering (BPR) group, you and your team will be responsible for implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. As a WW Sales BPR Program Manager focused on Content Platforms, you will deliver key initiatives that support a broad, cohesive sales solution strategy. You will manage multiple projects/programs simultaneously, lead cross functional teams through all aspects of the project from ideation through solution validation, and be responsible for the overall demand intake and due diligence process.

Requirements

• Experience in sales operations, partner management, and/or sales enablement is a plus.
• Project Management Professional (PMP) certification is highly preferred.
• Solid track record of leading strategic programs combined with the ability to execute tactical, project-level activities and tasks.
• Ability to understand and explain complex business processes, systems, and tools.
• Passion for continuous improvement with the curiosity to uncover gaps and drive to optimize processes.
• Proven analytical skills with the ability to investigate data, business, or systems problems.
• Forward-thinking approach and tenacity to anticipate risks/opportunities.
• Expert organizational skills and attention to detail.

Nice To Haves

• Master's Degree is a plus.

Responsibilities

• Provide functional subject matter expertise and technical leadership around business systems, processes, and content lifecycle management.
• Partner with cross-functional teams to build platform services and capabilities that support multiple consumer and channel programs in parallel.
• Help define and guide solution architecture decisions, ensuring CMS, DAM, PIM, and commerce platforms integrate seamlessly.
• Lead and implement change management initiatives, influence decisions through collaboration, leadership and a customer-focused approach.
• Engage with leadership, business partners, and engineering teams to develop a project timeline, key achievements, and a communication plan.
• Develop and maintain key project governance documentation to ensure an appropriate amount of structure is applied to enable project success.
• Gather, synthesize, and document business requirements, process flows, and design specifications.
• Facilitate project-related test plan development, cutover, knowledge transfer, and post-mortem activities.
• Assess gaps between current systems/processes and business needs and develop multi-year roadmaps to address gaps.
• Provide timely, relevant communication and elevate critical risks to project, management and senior-executive teams.
• Engage globally to gain perspective in projects and develop relationships to align on expectations for solutions being developed.
• Negotiate with cross-functional teams and business partners to remove barriers and get results.
• Ensure that we achieve the benefits we set out to deliver at the start of the project.

What This Job Offers

• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees