WW Sales BPR Program Manager, Content Platforms

Apple-posted 3 months ago
Cupertino, CA
5,001-10,000 employees
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As a WW Sales BPR Program Manager, you will be responsible for working with the Consumer and Enterprise function to define and implement a growing project portfolio to support the team, partners, and customers. In this position, you will manage multiple projects/programs simultaneously, lead cross functional teams through all aspects of the project from ideation through solution validation, and be responsible for the overall demand intake and due diligence process. In this role, you will deliver key initiatives that support a broad, cohesive sales solution strategy.

  • Provide functional subject matter expertise and technical leadership around business systems, processes, and content lifecycle management, including global translations, localization, and regionalization strategies to enable scale across multiple geographies.
  • Partner with cross-functional teams to build platform services and capabilities that support multiple consumer and channel programs in parallel.
  • Help define and guide solution architecture decisions, ensuring CMS, DAM, PIM, and commerce platforms integrate seamlessly to meet evolving business and customer needs.
  • Lead and implement change management initiatives, influence decisions through collaboration, leadership and a customer-focused approach.
  • Engage with leadership, business partners, and engineering teams to develop a project timeline, key achievements, and a communication plan.
  • Develop and maintain key project governance documentation to ensure an appropriate amount of structure is applied to enable project success.
  • Gather, synthesize, and document business requirements, process flows, and design specifications to enable internal and external technical development.
  • Facilitate project-related test plan development, cutover, knowledge transfer, and post-mortem activities.
  • Assess gaps between current systems/processes and business needs and develop multi-year roadmaps to address gaps.
  • Provide timely, relevant communication and elevate critical risks to project, management and senior-executive teams.
  • Engage globally to gain perspective in projects, understands differences in regional processes that are impacted by their project(s), and develops relationships to align on expectations for solutions being developed.
  • Negotiate with cross-functional teams and business partners to remove barriers and get results, without compromising the overall quality of end deliverables.
  • Ensure that we achieve the benefits we set out to deliver at the start of the project.
  • Typically requires a minimum of 8+ years of related experience.
  • Background in a business analyst, project/program management, and/or similar role focused on leading complex, cross-functional business transformation projects.
  • Deep expertise in SDLC project management and analysis (e.g., scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.).
  • Good understanding of enterprise Digital Asset Management (DAM) and Content Management Systems (CMS), such as Adobe Experience Manager, Product Information Management (PIM), Content Syndication Platforms, or SaaS platforms such as Stibo STEP.
  • Proficiency in solution and system architecture concepts, with the ability to translate business needs into scalable, integrated technical designs across CMS, DAM, PIM, and commerce ecosystems.
  • Proven ability to define product and platform strategy, influence leadership alignment, and own multi-year technology and business process roadmaps.
  • Ability to effectively plan, organize, and lead simultaneous projects with competing priorities, strategies, and timescales.
  • Outstanding communication skills with the ability to simplify complex ideas and tailor to technical and non-technical audiences.
  • Experience creating polished executive presentations and 'storytelling through data' to motivate and inspire others.
  • Strong collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners.
  • Bachelor’s degree or equivalent experience.
  • Experience in sales operations, partner management, and/or sales enablement is a plus.
  • Project Management Professional (PMP) certification is highly preferred.
  • Solid track record of leading strategic programs combined with the ability to execute tactical, project-level activities and tasks.
  • Ability to understand and explain complex business processes, systems, and tools with a specific focus on upstream/downstream impact and the relationship between multiple functions and/or tools.
  • Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions.
  • Proven analytical skills with the ability to investigate data, business, or systems problems to expose root causes and identify solution options.
  • Forward-thinking approach and tenacity to anticipate risks/opportunities and proactively drive towards the desired outcome.
  • Expert organizational skills and attention to detail.
  • Master's Degree is a plus.
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