WW Project / Program Manager

Agilent Technologies

About The Position

As Global Program / Project Manager in Commercial Operations – UOT - Technology and Tools Team you will utilize your Program / Project Management skills to engage in high impact Agilent-wide and Commercial specific initiatives, in support of Agilent’s key strategies. You will be part of highly-talented, multi domain and international group of Project Managers & Business Process Experts, applying your domain process expertise, functional system and architecture knowledge to enable and transform Agilent's one Commercial Organization with innovative business technology capabilities, while ensuring top performance for existing toolset, meeting business objectives. Primary Functions: Lead, or co-lead high impact global and regional projects and programs as per agreed milestones and budget, to deliver business results. Participate in projects or programs, providing subject matter (domain) expertise in the areas of: Sales, Customer Operations, Contact Center or Service / Service Delivery, and Data Management. Ensures alignment of business solutions with Commercial Strategic Technology roadmaps Collaborate and partner with other stakeholder organizations within Agilent, such as: Commercial Operations functions, IT, Sales, Customer Operations, Service, Contact Center, Digital and Data Operations and Governance. Day to day Responsibilities: Apply project management best practices, achieving deliverables and targets of assigned projects and initiatives Provides subject matter expertise and consulting services to initiatives and stakeholders in own domain of expertise Engage various stakeholders to ensure alignment and oversight of solution designs, that are scalable, meeting business objectives, and complies with strategic business capability roadmap Provide Tier 3 Support and point of contact to assigned set of tools and/or process areas, escalating issues to leadership team as needed. Partner with IT, be Global point of contact to ensure existing business capabilities are effective, continuously improved. Builds and maintains effective relationships with various Agilent & Commercial Organization stakeholders, both globally and regionally Organizational Placement: This position reports to Technology and Tools Director, within Commercial Operations - UOT Based out of one Commercial Operations regional hub locations, preferably in locations with timezone overlap with United States Collaborates as One-Agilent with other Agilent functions both Customer-facing (and Non-Customer facing) Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Requirements

Bachelor or Masters Degree in Computer Science, Management Information Systems or similar.
5-8 years of program or project management or project involvement experience in the commercial areas, such as Sales Operations, Customer Operations, Service Operations, Service Contact Center, Digital or Data and Data Governance.
Strong program management skills for executing complex projects in a One Agilent Culture to meet deliverables and milestones.
Demonstrated Functional / semi-technical subject matter expertise in Commercial technology set such as: Pre-Sales CRM, Order Booking and Management, Service Contracts, Service Delivery, Digital or Data Architecture, Quality and Governance.
Demonstrated experience in partnering with IT, translating business requirements into functional requirements, bridging both IT and business lingo.
Excellent interpersonal, leadership and team-effectiveness skills with virtual/cross functional/multi-cultural teams and business partners
Ability to demonstrate sound decision making and achievement/results-oriented focus skills.
Ability to reduce complex requirements into simple concepts.
Exceptional executive‑level presentation and communication skills, including the ability to influence, align, and drive decisions across all levels of leadership.
Outstanding communication skills, including the ability to align and engage stakeholders, teams, and partners.
Ability to work globally and across cultures to delivery high impact results in a fast-paced environment.
Ability to tolerate high level of ambiguity in a matrix organization setup.

Nice To Haves

Business experience with SAP FSM (Field Service Management), SAP-CRM, S/4 HANA, would be a plus.
Demonstrated experience in innovating using Data, automation and AI (or other similar emerging technologies) would have added advantage.
Vendor management and relationship skills are a plus, with the ability to partner with and influence third‑party vendors to deliver effective, business‑aligned solutions.

Responsibilities

Lead, or co-lead high impact global and regional projects and programs as per agreed milestones and budget, to deliver business results.
Participate in projects or programs, providing subject matter (domain) expertise in the areas of: Sales, Customer Operations, Contact Center or Service / Service Delivery, and Data Management.
Ensures alignment of business solutions with Commercial Strategic Technology roadmaps
Collaborate and partner with other stakeholder organizations within Agilent, such as: Commercial Operations functions, IT, Sales, Customer Operations, Service, Contact Center, Digital and Data Operations and Governance.
Apply project management best practices, achieving deliverables and targets of assigned projects and initiatives
Provides subject matter expertise and consulting services to initiatives and stakeholders in own domain of expertise
Engage various stakeholders to ensure alignment and oversight of solution designs, that are scalable, meeting business objectives, and complies with strategic business capability roadmap
Provide Tier 3 Support and point of contact to assigned set of tools and/or process areas, escalating issues to leadership team as needed.
Partner with IT, be Global point of contact to ensure existing business capabilities are effective, continuously improved.
Builds and maintains effective relationships with various Agilent & Commercial Organization stakeholders, both globally and regionally