WST Tech Supervisor

The Wave International•Clearwater, FL

52d•Onsite

About The Position

The Wave of Edgewater and The Wave of Clearwater are AHCA-licensed, women-only residential mental health treatment facilities operating 24 hours per day, 7 days per week. We provide structured, trauma-informed care in a clinically supported and safety-driven environment. We are seeking a strong, operationally focused WST Supervisor to oversee both locations and ensure consistency, accountability, and regulatory compliance across residential floor operations. Position Overview The Wellness Support Tech (WST) Supervisor oversees all Wellness Support Tech staff at both The Wave of Edgewater and The Wave of Clearwater. This is a working supervisory role with direct operational authority. The WST Supervisor is responsible for hiring, onboarding, training, scheduling, documentation oversight, performance management, and ensuring all tech duties are executed properly across both facilities. This position is not designed to permanently fill open shifts. However, the Supervisor must be fully capable of stepping onto the floor when needed, supporting coverage during emergencies or staffing gaps, and ensuring uninterrupted client supervision. Because both facilities operate 24 hours per day, this role requires consistent availability and responsiveness. The Supervisor must be accessible outside of standard business hours for urgent staffing, safety, or operational matters.

Requirements

Minimum two (2) years of supervisory experience in a behavioral health setting
Minimum two (2) years of behavioral health experience in a residential or mental health environment
Strong knowledge of structured residential treatment operations
Demonstrated ability to lead, discipline, and hold staff accountable
Strong documentation and communication skills
CPR/BLS certification (or ability to obtain prior to start)
Must pass Level II Background Screening through the Florida Clearinghouse

Nice To Haves

Experience in AHCA-licensed residential facilities
Multi-site supervision experience
Experience building and managing shift schedules
Experience leading onboarding and structured training programs

Responsibilities

Oversee WST operations at both Edgewater and Clearwater locations
Ensure consistency in supervision standards, rounding protocols, and documentation practices
Maintain alignment in policies, expectations, and disciplinary standards across both sites
Maintain routine physical presence at both facilities
Direct supervision of all Wellness Support Tech staff
Hold staff accountable to facility policies and performance standards
Conduct performance evaluations and corrective actions when necessary
Address call-outs, performance issues, and coverage gaps immediately
Maintain professional culture and structured leadership
Interview and hire WST candidates for both locations
Ensure all staff meet Level II Background Screening requirements under Florida law
Verify regulatory eligibility before start dates
Build and manage schedules for both sites
Maintain appropriate staffing coverage standards
Lead onboarding and structured orientation for all new WST staff
Ensure completion of required training modules and competencies
Conduct hands-on shadow training and performance validation
Provide retraining when documentation or compliance deficiencies are identified
Ensure staff understand AHCA requirements, safety standards, and reporting obligations
Ensure all tech duties are executed consistently and accurately
Monitor rounding compliance (Q15, Q30, 1:1, or as clinically directed)
Oversee timely and accurate incident reporting
Conduct random audits of documentation and shift logs
Maintain environmental safety and structured residential oversight
Step onto the floor when necessary during staffing shortages or high-acuity situations
Assist with admissions, room searches, discharges, and supervision coverage
Model professionalism, boundaries, and structured engagement
Maintain authority while remaining operationally engaged
Ensure adherence to AHCA standards and internal policies
Immediately escalate safety concerns or regulatory risks
Maintain strict HIPAA compliance
Enforce abuse, neglect, and incident reporting mandates
Support audit readiness and inspection preparation
Be available and reachable for urgent operational matters
Respond promptly to after-hours calls related to staffing or safety
Work a minimum of two weekend days per month to physically check in on staff and operations
Work between two and four evening shifts per month (not overnights) to check on night shift staff performance and supervision practices
Maintain flexibility to adjust schedule based on census, acuity, or staffing needs