WSS Engineer / Epic Client System Administrator (ECSA) - Remote

NTT America•Plano, TX

51d•Remote

About The Position

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a WSS Engineer / Epic Client System Administrator (ECSA) - Remote to join our team in Plano, Texas (US-TX), United States (US). An Epic Client Systems Administrator (ECSA) plays a crucial role in supporting the infrastructure and backend systems that allow Epic applications to function efficiently in a healthcare setting. Typical job responsibilities of an Epic ECSA include System Installation, Configuration, and Maintenance: Install, configure, and maintain Epic servers and related infrastructure (Hyperspace, Interconnect, web servers). Ensure proper configuration of system components like Chronicles, Cache/IRIS, and application middleware. Apply patches, updates, and hotfixes as needed. Performance Monitoring and Optimization: Monitor server and application performance (CPU, memory, disk I/O, etc.). Tune system settings to optimize performance and reduce downtime. Troubleshoot issues related to system slowness or failures. Epic Environment Management: Manage non-production and production environments (such as PRD, POC, TST, DEV, and TRN). Coordinate environment refreshes, migrations, and system cloning. Ensure proper environment isolation and naming conventions. Security and Compliance: Implement and maintain Epic system security best practices (including user authentication, firewall rules, certificates). Ensure systems comply with healthcare regulations like HIPAA. Monitor and manage audit logs, encryption, and access controls. Collaboration and Support: Work closely with Epic application teams, infrastructure teams (network, storage, virtualization), and third-party vendors Provide operations support for Epic-related issues Participate in on-call rotations and provide after-hours support when needed About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. #LI-NorthAmerica

Responsibilities

Install, configure, and maintain Epic servers and related infrastructure (Hyperspace, Interconnect, web servers).
Ensure proper configuration of system components like Chronicles, Cache/IRIS, and application middleware.
Apply patches, updates, and hotfixes as needed.
Monitor server and application performance (CPU, memory, disk I/O, etc.).
Tune system settings to optimize performance and reduce downtime.
Troubleshoot issues related to system slowness or failures.
Manage non-production and production environments (such as PRD, POC, TST, DEV, and TRN).
Coordinate environment refreshes, migrations, and system cloning.
Ensure proper environment isolation and naming conventions.
Implement and maintain Epic system security best practices (including user authentication, firewall rules, certificates).
Ensure systems comply with healthcare regulations like HIPAA.
Monitor and manage audit logs, encryption, and access controls.
Work closely with Epic application teams, infrastructure teams (network, storage, virtualization), and third-party vendors
Provide operations support for Epic-related issues
Participate in on-call rotations and provide after-hours support when needed