WS Chief Performance Officer – Vice President

Morgan Stanley•New York, NY

1d•$150,000 - $210,000

About The Position

Workforce Services is a department within the Enterprise Technology & Services (ETS) organization at Morgan Stanley. Workforce Services (WS) supports the needs of Morgan Stanley’s global workforce, with a focus on reliable delivery of scaled, secure and flexible technology solutions. The organization brings together Business Experience Management, Production Assurance, Asset Operations, Executive Support, Projects & Organizational Management, and Vendor Oversight to form a unified team. Within WS, the Transformation, Performance and Optimization Office partners with functional leaders to drive operational effectiveness by overseeing transformation priorities, ensuring disciplined execution, and enabling performance delivery through clear accountability, financial and headcount visibility and strong leadership communication. The WS Chief Performance Officer and Transformation Lead serves as a strategic partner to WS functional areas responsible for driving operational effectiveness, execution discipline, and transformation outcomes across Workplace Services. This role plays a central leadership function in pulling together, understanding, and aligning the overall WS transformation strategy—ensuring clarity on our goals, how we are delivering against them, and how progress is tracked and communicated across the organization. In addition, this role serves as the AI, Automation & Observability Tower Lead, accountable for shaping, coordinating, and advancing this critical pillar of the WS transformation. In this capacity, the role brings together all AI, automation, and observability-related initiatives occurring across WS, aligns them to a cohesive strategy, sets objectives, convenes key stakeholders, and ensures measurable progress against defined outcomes. The role provides leadership with clear structure, disciplined execution, and transparency across the full portfolio of work, including transformation tower initiatives. By establishing strong governance, cadence, and accountability, this role ensures commitments are delivered, progress is visible, and outcomes are clearly articulated. Acting as a trusted advisor to functional leadership, the role maintains oversight of headcount and financial targets, supports performance delivery, and drives strong leadership communication and organization-wide engagement.

Requirements

10+ years of experience in strategic operations, business management, transformation, or organizational effectiveness within a complex, matrixed environment.
Demonstrated experience leading enterprise-wide transformation, portfolio, or program initiatives with multiple concurrent workstreams.
Strong strategic thinking combined with hands-on execution and follow-through.
Excellent organizational, prioritization, and portfolio management skills.
Proven ability to establish structure, cadence, and governance in complex environments.
Strong executive communication skills, including storytelling, synthesis, and progress reporting.
Financial and workforce acumen, with the ability to interpret and communicate performance drivers.
Proven ability to influence and partner with senior leaders across functions.
Comfort operating in ambiguity while driving clarity, alignment, and outcomes.

Responsibilities

Own and maintain a holistic view of the WS transformation strategy, ensuring alignment across all pillars, towers, and functional initiatives.
Synthesize how transformation goals are being delivered across WS, providing a clear and integrated narrative of progress, risks, dependencies, and outcomes.
Track advancement of the transformation strategy against defined objectives and milestones, identifying gaps and driving course correction as needed.
Partner with senior leaders to ensure transformation priorities are clearly understood, sequenced appropriately, and resourced to deliver impact.
Serve as the WS AI, Automation & Observability Tower Lead, accountable for orchestrating this transformation pillar across the WS organization.
Maintain an integrated view of all AI, automation, and observability-related initiatives underway across functions, ensuring alignment to the broader WS transformation strategy and defined objectives.
Bring together key stakeholders across WS to align priorities, clarify ownership, and drive coordinated execution—without duplicating or fragmenting efforts.
Establish clear objectives, success measures, and milestones for the tower, and track progress against them.
Provide regular, transparent reporting on progress, dependencies, risks, and outcomes to senior leadership.
Ensure this pillar advances with appropriate governance, cadence, and momentum, and that progress and impact are clearly articulated and understood.
Serve as a strategic partner to senior functional leadership, enabling effective execution of business priorities and operational objectives.
Translate functional and transformation strategy into an actionable portfolio of initiatives aligned to broader WS and firm-wide goals.
Provide ongoing insight, analysis, and perspective to support informed decision-making and sustained performance delivery.
Oversee the end-to-end portfolio / book of work for supported functions, including transformation tower initiatives and cross-functional efforts.
Track progress against commitments, milestones, and deliverables, proactively identifying risks, dependencies, and opportunities for intervention.
Partner closely with project managers to ensure initiatives move forward with appropriate prioritization, resourcing, and momentum.
Establish and maintain governance structures, operating rhythms, and execution cadences that promote discipline, clarity, and accountability.
Drive consistent tracking and reporting of progress, outcomes, and impacts across the portfolio and transformation pillars.
Ensure leaders have timely, accurate, and actionable information to support decision-making and prioritization.
Act as a strategic partner to functional leadership by maintaining visibility into headcount, financial targets, and resource allocation.
Support performance delivery through insights into capacity, spend, and alignment to strategic priorities.
Partner with finance, workforce strategy, and other stakeholders to ensure alignment with approved plans and targets.
Capture, synthesize, and socialize accomplishments, progress, and measurable impact across WS.
Enable strong leadership communication by translating complex strategies and initiatives into clear, compelling narratives.
Drive organization-wide engagement, ensuring teams understand priorities, progress, and how their work contributes to broader WS transformation objectives.