WPHPA Office Assistant

White Plains Hospital • White Plains, NY

121d • $45,222 - $66,169

About The Position

The Physician Practice Office Assistant performs diversified office-clerical duties as well as provides excellent customer service and efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals. The Physician Office Assistant will be responsible for check-in/check-out, patient registration, insurance verification, monitoring physician schedule templates as well as other duties assigned by the practice manager.

Requirements

• High school diploma or general equivalency diploma (GED required).
• Previous patient relation experience required.
• Previous physician practice experience preferred.
• Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred.

Nice To Haves

• Ability to speak, write, understand and communicate in English language.
• Perform multi duties in a high-volume area.
• Efficiently balance visitors, phone callers, and administrative/secretarial duties
• Ability to deal professionally and efficiently with all levels of management and external constituencies.
• Self-starter, self-motivated and ability to work without supervision.
• Flexible, organized, and able to set priorities.
• Excellent telephone manners and communication skills
• Exhibit courteous, cooperative, and professional attitude at all times.
• Retains composure under stress.

Responsibilities

• Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available
• Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete.
• Answers telephone, relays messages, and provides information when necessary.
• Maintains files and assists in establishing office systems.
• Orders office supplies.
• Operates related office equipment
• Attends meetings, takes and distributes minutes
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/problems relating to patients and/or staff with immediate supervisor
• Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene
• Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues.
• Collaborates and communicates with the health care team
• Completes annual mandatory requirements including Occupational Health Requirements
• Attends mandatory in-services
• Attends staff meetings as required/requested
• Utilizes cost containment practices
• May prepare and maintain various statistical data
• Adheres to all WPH policies and procedures including dress code, behavioral standards/code of conduct, customer service and attendance.

Benefits

• Flexible work schedules
• Tremendous growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED