WPHPA Office Assistant

White Plains Hospital•Yorktown Heights, NY

15d•$45,223 - $66,170•Onsite

About The Position

The Physician Practice Office Assistant performs diversified office-clerical duties as well as provides excellent customer service and efficient and positivemunication with patients, families, physicians, providers and outside facilities and individuals. The Physician Office Assistant will be responsible for check-in/check-out, patient registration, insurance verification, monitoring physician schedule templates as well as other duties assigned by the practice manager.

Requirements

High school diploma or general equivalency diploma (GED required).
Previous patient relation experience required.
Ability to speak, write, understand andmunicate in English language.
Perform multi duties in a high-volume area.
Efficiently balance visitors, phone callers, and administrative/secretarial duties
Ability to deal professionally and efficiently with all levels of management and external constituencies.
Self-starter, self-motivated and ability to work without supervision.
Flexible,anized, and able to set priorities.
Excellent telephone manners andmunication skills
Exhibit courteous, cooperative, and professional attitude at all times.
Retainsposure under stress.
Ability to useputer for extensive periods of time.
Occasional lift and or move of 15 to 20 pounds.
Requires movement about the department frequently throughout the day.
Ability to sit for extended periods of time.
Ability to respond to frequent calls.

Nice To Haves

Previous physician practice experience preferred.
Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred.

Responsibilities

Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available
Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information isplete.
Answers telephone, relays messages, and provides information when necessary.
Maintains files and assists in establishing office systems.
Orders office supplies.
Operates related office equipment
Attends meetings, takes and distributes minutes
Fulfillsanizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies;municates concerns/ problems relating to patients and/or staff with immediate supervisor
Ads to White Plains Hospital infection control standards including, but not limited to hand hygiene
Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues.
Collaborates andmunicates with the health care team
Completes annual mandatory requirements including Occupational Health Requirements
Attends mandatory in-services
Attends staff meetings as required/requested
Utilizes cost containment practices
May prepare and maintain various statistical data
Ads to all WPH policies and procedures including dress code, behavioral standards/code of conduct, customer service and attendance.