WP Transitions Support Specialist I - Orlando, FL

Truist • Orlando, FL

3d

About The Position

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Please review the following job description: Responsible for general support and delivery of low to moderate level complexity Wholesale Payments Team initiatives and projects.

Requirements

• Bachelor's degree in related field or an equivalent combination of education and related work experience.
• 5+ years of customer service experience.
• 3+ years of technical support experience.
• Demonstrated proficiency in computer applications, such as Microsoft Office software products.

Nice To Haves

• Bachelor’s Degree in Business, Finance, Technology or Accounting.
• Experience in banking, financial services, treasury and/or cash management.

Responsibilities

• Provides technical support of systems and procedures within Wholesale Payments.
• Works under direct supervision to support smaller and / or less-complex issues, clients, accounts, projects, analyses, or internal relationships.
• Provides client outreach and support for various migrations or changes impacting client use of Wholesale Payments products.
• Basic understanding of business and operating environment.
• Supports testing of new or enhanced applications and client testing of application upgrades/changes.
• Ability to diagnose and resolve user issues and provide user training.
• Requires guidance on most business decisions.
• Accountable for the completion of assigned deliverables with little day-to-day management.
• Documents system issues and resolutions and escalates to team leadership when necessary.
• Adheres to and follows all applicable policies and procedures.
• Proactively escalates issues and risks to leadership's attention.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees