Wound Care - Peer Support Coach

Better Health

133d

About The Position

Better Health is creating a new medical provider type, disrupting the $60B home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution we turn the focus to our members and help them choose the best medical supplies to address their underlying chronic conditions. Since our inception in November 2019, Better Health has gained Medicare licenses in 48 states, 16 Medicaid licenses, and serves the members of top payers, including Medicare, Medicaid, Cigna, Humana, Florida Blue, and Oscar, among others. We are backed by top investors including Mosaic General Partnership, General Catalyst, Caffeinated Capital, Healthworx, University of Miami Health System, Samsung Next, GSBackers, Table Management, and at.inc/ (see our latest funding announcement). As we scale our chronic condition care program for the populations we serve, we are looking to expand our Peer Support Coaching team. Our peer support coaches are 1099-contractors with flexible hours and have lived-experience enabling them to be an empathetic patient resource and advocate, ultimately contributing significantly to the positive clinical health outcomes of our members.

Requirements

• Have first hand, personal experience with chronic or recurring wounds conditions
• Are interested in flexible session-based 1099-contracting work
• Excellent interpersonal skills and comfort talking on the phone
• Excellent organizational skills, ability to prioritize tasks, and work independently within established procedures
• Become an expert in Better Health’s product catalog for personalized product suggestions
• Comfortable with technology (we are a start-up, and use a variety of technology apps including Google Suite, SLACK, and our software portal)
• Must be able to pass a background check
• Must be willing to complete HIPAA certification before starting

Nice To Haves

• Knowledge of medical terminology, common products, and evidence-based condition-specific best practices preferred
• Secondary degree (Associates, Bachelors, etc) or at least 3 years professional experience, professional certification required if applicable

Responsibilities

• Conduct peer support coaching calls with Better Health members as you support them through your shared experience
• Provide education around basic wound care topics such as reinforcing doctor prescribed wound care routines, informing around how and when to seek clinical support, teaching wound healing optimization: for example how diet and other factors impact wound healing process
• Construct personalized follow up emails and educational tools for members

What This Job Offers

• Number of Employees: 11-50 employees