Worldwide Service Supply Demand Product Planner, AppleCare

Apple • TX

120d

About The Position

The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Business Operations team is looking for a dynamic and motivated candidate for the position of Worldwide Service Supply Demand Product Planner. This role is an opportunity for a dedicated individual to apply their eye for business, technical skills, project management skills, and analytical skills to deliver timely and relevant demand forecasts. The Worldwide Service Supply Demand Product Planner will manage demand forecasting and planning for a part of the AppleCare business. The candidate needs to be confident in working with cross-functional teams and in using analytics to build and improve forecasting method. They will be required to analyze large amounts of data, identify significant trends, and adjust to meet an ever-evolving demand landscape. The candidate should also be able to effectively communicate data analysis and forecast impacts to a broad audience of AppleCare internal customers. The candidate should be a creative problem solver, who is passionate about building, maintaining, and driving innovative process and methods to deliver outstanding customer service.

Requirements

• BS degree, 5 years in a service, manufacturing, logistics operation or equivalent.
• Experience in forecasting or planning.
• Adept at merging data from a variety of sources to generate conclusions through analysis.
• Expertise in creating reports and analytics dashboards in Tableau.

Nice To Haves

• MS/MBA in Supply Chain or Operations is a plus.
• Good programming skills in SQL and Python or R preferred.
• Experience with database technologies like Teradata, Oracle and MySQL preferred.

Responsibilities

• Manage demand forecasting and planning for a part of the AppleCare business.
• Analyze large amounts of data to identify significant trends.
• Adjust forecasts to meet an ever-evolving demand landscape.
• Communicate data analysis and forecast impacts to a broad audience of AppleCare internal customers.
• Complete root cause analyses and develop mitigation plans for unexpected demand changes.
• Work with cross-functional team members in Engineering, Procurement, Channels, Readiness, Capacity Planning, and Supply Planning.
• Execute cost-effective supply chain solutions for AppleCare.
• Play a leadership role in the standardization of deliverables and ensure adherence to commitments.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees