Google-posted 8 days ago
Full-time • Mid Level
Reston, VA

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will be working with Google's most critical Cloud customers. You will support customer implementation of Google Workspace through: migration planning, architecture guidance, best practices, user/data migration, interoperability, capacity planning, implementation troubleshooting, monitoring, and much more. You will advocate on behalf of our customers internally to improve our products and our customers' journey in Google Workspace. Must be a US Citizen to meet customer and compliance requirements, including potential access to classified information Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

  • Lead deployment planning workshops to scope customer migrations to Google Workspace (GWS), including capabilities, timelines and risks.
  • Develop technical architecture to document integrations specific to customer environments.
  • Conduct super administrator functions to configure and troubleshoot customer implementations, including networking, identity, security, integrations, etc.
  • Project and capture new customer feature requests unique to the US Public Sector and interact with GWS Product and Engineering teams to scope delivery.
  • Provide subject-matter expertise for GWS pre-sales and delivery projects for high priority customer engagements.
  • Bachelor's degree in the field of Science, Technology, Engineering, Math or equivalent practical experience.
  • 5 years of experience in system, design troubleshooting, advocating for customers needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
  • Active or the ability to obtain Secret security clearance.
  • Experience with Google Workspace Admin Console managing users, services, and security settings.
  • Understanding of security protocols, data privacy, and how to maintain the security of the Google Workspace domain.
  • Familiarity with general cloud computing concepts and the Google Cloud ecosystem.
  • Ability to provision, manage, and secure user access, create and manage groups, and configure Organizational Units (OUs).
  • Excellent skills in controlling and configuring core Google Workspace services like Gmail, Drive, and Calendar.
  • bonus
  • equity
  • benefits
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