Workspace Services Experience Coordinator

Cushman & Wakefield • Norwalk, CT

4d • $36 - $42 • Onsite

About The Position

The Workspace Experience Coordinator plays a vital role in ensuring the seamless and timely execution of all tasks related to Workplace Services. Your primary objective is to cultivate a productive and well-organized work environment that aligns with the broader objectives of our client. Operating from their local office, your role is pivotal in supporting day-to-day on-site operations and addressing local business needs. As the primary on-the-ground resource for office operations, this role proactively identifies opportunities to enhance efficiency, elevate the employee experience, and optimize workplace functionality. The Coordinator ensures a 5-star experience for staff, visitors, and contractors while maintaining a safe, welcoming, and well-functioning environment. By handling both logistical and physical space matters with a high level of autonomy, they enable the business to remain focused on its core tasks. Operating at the intersection of hospitality, workplace services, and facilities operations, they take ownership of maintaining a productive and engaging workplace with a strong commitment to excellence

Requirements

• Degree educated – either Facilities Management, Building Services or business orientated
• Proven relevant experience if no formal higher education
• Knowledge
• Familiarity with contemporary Workspace concepts and challenges.
• Knowledge of Facilities Management processes and industry best practices
• Understanding of relevant Health & Safety legislation within the FM industry
• Proficiency in supply chain management principles
• Proficiency in conducting monthly reporting on service delivery, compliance, and workspace activities
• Proficient knowledge of Google Suite
• Skill and Experience
• Proven track record in effectively managing multiple offices across regions
• Possesses exceptional interpersonal skills, along with a positive "can-do" attitude, meticulous attention to detail, and a focus on customer satisfaction
• Actively engages with key client contacts and office populations, prioritizing their needs and building trust through proactive communication and support
• 3-5 years work experience

Nice To Haves

• CPR/AED training highly desirable

Responsibilities

• Manage the operational aspects of the Facilities Management & Workspace Services (soft & Hard) for our client, BHI, in alignment with the MSA.
• Ensure operational excellence in: Reception and Administrative Support
• Serve as the primary front-of-house representative, ensuring a professional, welcoming, and well-organized reception experience for employees and visitors.
• Manage all reception duties, including greeting guests, handling visitor check-ins, and directing inquiries to the appropriate contacts.
• Maintain and manage accurate logs of shipments, visitor records, guest access badge distribution, and office inventory, ensuring records are up to date and easily accessible for tracking and reporting purposes.
• Manage incoming communication by answering calls, responding to emails, and handling mail and package distribution efficiently.
• Receive and distribute deliveries and mail.
• Meeting Room & Hospitality Support:
• Ensure meeting rooms are always ready by overseeing cleanliness, setup, and functionality, including AV equipment checks and room organization, and proactively resetting spaces after meetings to maintain a seamless experience for the next users.
• Support event and meeting setup logistics, including catering, furniture arrangement, seating placement, and assist IT with AV equipment testing and coordination to ensure a seamless experience.
• Collaborate with BHI Workspace Experience team, BHI HR, and onsite Brand representatives to plan and execute engaging internal events and celebrations.
• Support local event planning, new hire orientations, Town Hall, Board week and other ad hoc meetings.
• Office and Workplace Support
• Proactively inspect the office areas, systems, rooms, and common areas and coordinate any maintenance and repairs.
• Manage inventory and ordering of office supplies, pantry consumables, and cleaning products to maintain stock levels.
• Coordinate weekly lunch for BHI as part of “Together Tuesdays”
• Serve as a liaison with cleaning teams, proactively coordinating schedules and standards to ensure a clean and well-maintained workspace.
• Support client’s sustainability initiatives including sustainable waste management and energy conservation.
• Manage all office facility related requests.
• Vendor management as applicable, ensuring that vendors are delivering goods and/or services in accordance to contracted scope.
• Support office occupancy/ utilization reporting.
• Proactively identify operational efficiencies and cost savings opportunities.
• Health & Safety
• Support the implementation and adherence to health and safety protocols, working closely with BHI HR and Brand leaders and BHI safety & security to ensure compliance with all regulations.
• Participate in LIRT (local incident response team) for crisis management preparedness including organizing the local response team in the event of a crisis.
• Additional Duties
• Handle ad-hoc operational and administrative tasks as needed, ensuring workplace services run efficiently and smoothly.
• Availability
• Available for after-hours overtime work with advance notice

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level