WorkSource Specialist 3: Tacoma/Hybrid-Non-Perm

State of Washington • Tacoma, WA

49d • Hybrid

About The Position

This is a non-permanent position that is expected to last 12 months. This position works out of the WorkSource office in Tacoma and may have the possibility of one day per week of telework based on business need and upon completion of training. The ideal candidate for the WorkSource Specialist 3 role is a dynamic and adaptable workforce development professional with a strong commitment to serving diverse communities. They bring a deep understanding of integrated service delivery and are passionate about connecting job seekers with meaningful employment opportunities while supporting employers in meeting their workforce needs. The incumbent will deliver employment services at the WorkSource Center, for those customers who need job search support, training and assistance to find employment who are unemployed. services both in-person and virtually, this candidate thrives in a fast-paced environment and is skilled at navigating multiple program areas including WorkFirst, Basic Food & Employment , Veterans Services, Reemployment Services and Eligibility Assessment (RESEA) and Workforce Innovation Opportunity Act, among others. This individual excels in providing customer-centered employment services, conducting assessments to identify training and employment pathways, and facilitating engaging orientations and workshops. They are detail-oriented and proficient in records management, ensuring compliance with agency and program procedures. Their ability to build and maintain strong relationships with businesses, community partners, and service providers enhances the reach and impact of WorkSource services. A collaborative team player, they contribute to regional service strategies and are committed to fostering innovation, continuity, and staff morale. They demonstrate a clear understanding of federal, state, and local policies and are dedicated to upholding agency performance standards. With a proactive mindset and a customer-first approach, this candidate is well-positioned to advance the mission of ESD and make a lasting impact in the community.

Requirements

• One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state's Employment Security agency
• OR A Bachelor's degree AND two years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking
• OR a combination of education and/or relevant experience equal to 6 years
• Required equity competencies:
• The ability to take action to learn and grow
• The ability to take action to meet the needs of others
• Special Requirements/Conditions of Employment:
• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Responsibilities

• Provide routine, basic customer-centered employment services. This includes: Provide staff-assisted customer services; conduct group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers and customer needs; administer skill, interest, and aptitude tests using formal tools
• Provide information about the full range of agency services and programs; direct to appropriate internal or external resources and/or support services; provide for continuous engagement
• Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training
• Assess knowledge, skills and abilities to assist in determining employment and training activities and benefits. This includes: Administer a variety of assessments and informal and formal career tools; review and explain results
• Incorporate assessment results into employment plans in conjunction with relevant labor market information
• Prepare and present information to customer
• Perform records management functions in accordance with agency and program procedures. This includes: Monitor WorkSource program performance management activity using agency reporting systems; create and disseminate program reports as required by supervisors and managers; comply with state and federal case management protocols and data entry procedures
• Record and maintain case notes, service plans, program-related expenditures, and exit outcomes; coordinate with other employment and training programs as necessary
• Enter new and/or updated data in multiple data management systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Economic Programs
• Number of Employees: 5,001-10,000 employees