Workshop Fleet Operations Manager

Porsche Cars North America-posted about 1 year ago

Full-time • Mid Level

Carson, CA

Merchant Wholesalers, Durable Goods

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The Workshop Fleet Operations Manager is responsible for overseeing all vehicle fleet operations at the Porsche Experience Center Los Angeles (PECLA). This includes managing a fleet of 90 vehicles, coordinating workshop operations, and ensuring vehicle logistics and detailing are executed to high standards. The role requires collaboration with internal Porsche resources and vendor teams to maintain a well-functioning fleet, manage workshop technicians, and handle parts inventory and warranty claims.

Responsible for all PEC fleet maintenance operations, reporting to the Manager, PEC Business Operations
Liaise with Porsche Service Centers for offsite vehicle repairs
Ensure vehicles are repaired properly and on time for all PEC fleet used for track activities
Accurately document all necessary repairs and retirements using the approved Dealer Management system
Manage parts inventory in Porsche systems (SAP and PBS/Tekion)
Provide complete and accurate written cost estimates for labor and parts with established time of completion
Maintain all service records for PEC fleet
Ensure correct level of parts stock required for fleet maintenance
Ensure all work is carried out to Porsche quality standards, policies and procedures
Facilitate orientation of new team members in collaboration with the Manager, PEC Business Operations
Maintain good relationships with other stakeholders
Manage proper maintenance of tools, equipment and other materials in the Workshop
Facilitate training and development of team members by providing feedback and coaching
Ensure product training via the Porsche Academy takes place when required for PEC fleet technicians
Evaluate the impact of possible work delays and develop appropriate course of actions
Assist Manager, PEC Business Operations with special reports or work as needed
Oversight of all PEC Workshop service orders to ensure all work is completed correctly and timely
Review RO's to ensure all actions have been documented according to Workshop policies and procedures
Management of all parts related operations
Management of warranty, processing recalls, service campaigns and warranty repair claims
Ensure PEC Workshop meets all government environmental and safety standards
Ensure and monitor new customer delivery PDIs are scheduled and inspected to the highest standard
Ensure new vehicles are being detailed to high quality standard
Serve as main contact for all PEC fleet needs
Coordinate with the PEC Vehicle Logistics Manager to ensure synergy and alignment of maintenance schedule
Effectively communicate with the PEC Vehicle Logistics Manager to monitor and report on fleet vehicle status
Oversight of the vendor-team responsible for all PEC fleet logistics and scheduling
Fleet tracking from ordering to on-site use to retirement using Porsche systems
Work approximately one weekend per month on a rotational basis as manager on duty
Ensure compliance with Information technology security policies at Porsche Cars North America
Safeguard competitive information in both electronic and non-electronic formats
Conduct all business with integrity and maintain the highest service standards

Bachelor's degree in Business / Engineering or Technical School Degree preferred
Minimum of 7 years working experience in the automotive industry preferably in After-Sales / Fixed Operations
Significant experience with, knowledge of, and exposure to the Porsche Brand preferred
Previous service experience in Porsche dealership preferred
Service Writer/Advisor experience at a dealership for luxury car/VW family brand preferred
Excellent verbal and written communication skills
Ability to effectively manage multiple projects
Strong analytical skills and leadership skills
Highly organized, target-oriented mindset, works well without close supervision
Ability to set and meet challenging deadlines
Excellent interpersonal and customer service skills
Ability to work a flexible schedule
Ability to operate both standard and automatic vehicles
General computer experience (Microsoft Office, Outlook and Teams; Database software)
Ability to foster positive and productive work relationships

German language skills are a plus

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