Workplace Technology Services Manager

BlueScope•Kansas City, MO

17d

About The Position

For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them! The End User and Collaboration Services Leader is a manager level role responsible for the creation, delivery, and support of digital workplace and collaboration solutions and services. The role requires a strategic and solutioning mindset, with the ability to envision and drive execution of delivering future forward end user technologies. The position will need a business first mindset to drive innovation through purpose built services delivered with a strong focus toward quality of service and operational excellence across the North America region.

Requirements

Bachelor’s degree in Technology, Computer Science, or a related field
4+ years of experience in end user services and collaboration services
4+ years of hands-on experience with Microsoft platforms, particularly in endpoint management and M365 support
3+ years of direct people management experience, leading cross-functional IT support teams
Experience in building out and supporting IT services and end user operations
Demonstrated ability to coordinate with compliance, legal, and cybersecurity stakeholders to ensure operational practices align with regulatory obligations and audit readiness.

Nice To Haves

Experience in other related technology field (Compute, Storage, Networking)
Project Management certifications or equivalent experience leading projects

Responsibilities

Define and execute a vision for modern end user services, aligned with enterprise goals and regional needs.
Lead the design and implementation of scalable, secure, and innovative solutions for endpoint management, software packaging, and collaboration technologies.
Oversee the full lifecycle of digital workplace tools and collaboration platforms, ensuring high availability, security, and end user satisfaction.
Build, lead and mentor a high-performing team of client engineers and end user support personnel across North America.
Foster a culture of accountability, performance and continuous improvement.
Drive initiatives from concept to completion, including change management, stakeholder engagement, and performance tracking.
Partner with Infrastructure, Networking, Cybersecurity, business IT teams and other areas of the business to ensure seamless integration and alignment with business goals and objectives.
Drive ITIL-based best practices within the team for incident, asset, and lifecycle management; continuously improve upon service desk and deskside operations.
Develop a strong metrics based mindset within the team.
Manage the budget for the End User and Collaboration Services team make recommendations for future budget forecasting and planning needs.