Workplace Technician Planner

Snowflake•Menlo Park, CA

6d•Onsite

About The Position

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. The Role Snowflake Menlo Park (onsite Mon-Fri) is looking for an adaptable, proactive, and diligent Workplace Technician Planner. You will be an organized self-starter who possesses outstanding customer service with diligence and attention to detail. You will be comfortable taking the initiative to drive results, be solution-oriented, deal with ambiguity, rapid changes in priorities, and have the ability to coordinate with multiple cross-functional internal and external partners. Reporting to the Regional Workplace Manager you will perform a variety of office support functions and duties including;

Requirements

3+ years of Facility/Workplace experience
Capability to read and interpret building plans and specifications
Strong organizational and time management abilities
Complete tasks, projects, and drive efficiencies with minimal supervision
Demonstrated skills in problem-solving, and vendor management
Ability to work in a fast-paced environment with constantly changing priorities and demands
Excellent interpersonal and customer service skills
Be able to lift furniture, climb on ladders, use tools, and lift objects up to 50 lbs
Comfortable with an early morning schedule and occasional after-hours support when required.

Nice To Haves

FMP or other facilities certification preferred

Responsibilities

Maintain a high level of customer satisfaction with the delivery of FM and building services.
Conduct regular building inspections to identify any potential issues and recommend corrective actions.
Problem solving and adept at navigating options across various situations, requiring technical, analytical and quantitative abilities.
Manage contractors and service providers and inspect work to ensure compliance with contracts, policies, codes and regulations.
Utilize the service ticketing system to manage work orders and PM schedules, and analyze ticket data to identify trends and areas for improvement
Respond to facilities service requests ensuring timely and quality service delivery to clients
Report any issues of building systems (HVAC, fire/life safety equipment, elevators, UPS, generator, etc.) partnering with the Building Engineering team.
Ensures facility procedures adhere to local, state, and federal regulations (partnering with EHS).
Responsible for facilities operations and capital budget.
Collaborate with cross-functional partners and team members to support project delivery.
Assist with onsite events, including setup and breakdown.
Assist Sr. Workplace Technician Planner with various ad-hoc projects as needed.
Support Move, Add, Change and events activities.