Workplace Tech Specialist

Syneos Health, Inc • Morrisville, NC

55d • $47,000 - $79,900

About The Position

Workplace Tech Specialist Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life. Discover what our 29,000 employees, across 110 countries already know. WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong. Summary Responsible for identifying, troubleshooting and resolving technical issues with Audio/Visual (A/V), videoconferencing equipment, and video networks. Provides technical support and training to end-users regarding hardware and software. Installs, tests, certifies, maintains and troubleshoots a wide range of video components, equipment and networks. This position is part of a Corporate Real Estate and Services team and collaborates closely with internal business technology team.

Responsibilities

• Maintains overall consistent and reliable operation of meeting spaces throughout the assigned building(s)
• Troubleshoots, and maintains A/V and Video products and equipment
• Works with our customers to coordinate firm and client multi-point video and audio teleconferences by acting as the point technician for these events.
• Troubleshoots problems with live events and implementing solutions on the fly with minimal user impact.
• Reviews conference room schedule on a daily basis, coordinates meeting support with other specialists.
• Maintains inventory, status of loaned equipment and equipment operation.
• Gives advice on the best technology for the event, making suggestions to improve process and flow as necessary.
• Strong working knowledge of audiovisual system's input and output factors.
• Experience scheduling video conference calls with Teams, Crestron or other similar systems.
• Operation of AV equipment including Crestron, CISCO, video conferencing, Polycom
• Tests, commissions, and troubleshoots various AV systems
• Troubleshoots and diagnosis of existing AV systems
• Works with cabling and equipment under tables, in equipment racks
• Troubleshoots, configures, and manages video endpoints, bridges, and other video infrastructure
• Proactivity works with internal customers to develop solutions for conference production
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Manages and responds to operational problems during events
• Inventory management and proper breakdown & storage of event equipment and peripherals
• Reports on A/V and computer issues and escalations as part of standard operations
• Coordinates testing and set up of meetings, training classes and town hall events; working one-on-one with business unit leads and meeting hosts
• Assists with room configuration; table set up, divisible wall operation
• Understands client needs
• Obtains requirements in advance, meet with client as needed
• Liaises with IT and Facilities teams for set-up, troubleshooting, and support as required
• Point of contact for A/V room issues, providing timely response
• Adheres to all policies and procedures established by Syneos Health, and follow all Safety protocols.
• Act as the primary contact for A/V and videoconferencing vendors, overseeing maintenance and project delivery.
• Partner with regional leadership on vendor-related initiatives and service improvements.
• Envoy Visitor Management System- providing user support and directing inquiries to appropriate resources
• Other duties may be assigned as required.
• Verge sense
• Cisco hardware (VC rooms and room scheduling panels)
• Sound masking / white noise systems
• Digital displays/signage
• Cable TV
• Konica Minolta Multifunctional Devices
• Office Space - ensuring best practices and consistent usage across sites

Benefits

• company car or car allowance
• Health benefits to include Medical, Dental and Vision
• Company match 401k
• eligibility to participate in Employee Stock Purchase Plan
• Eligibility to earn commissions/bonus based on company and individual performance
• flexible paid time off (PTO) and sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees