Workplace Support Consultant, Federal

Magellan Health

103d • $70,715 - $113,145

About The Position

The Workplace Support Consultant is responsible for providing virtual consultation, coaching, case management services, and EAP related service coordination requested by the government point of contact. This role involves collaborating and coordinating workplace support services designed to provide support, guidance, and assistance to government agency leadership seeking feedback and recommendations for supporting troubled employees, enhancing the work environment, and strategies on building team morale, improving employee job performance, and ensuring safe work environments. The consultant provides consultation and coordination of services including limited formal referral in support of Department of Transportation Substance Abuse Professional (DOT SAP), Drug Free Workplace Referral, employee performance, team building, training, and critical incident support. Additionally, the consultant advises managers to consult agency policy and HR consultation for further consultation to ensure adherence to government policy & procedure. The role includes providing virtual consultation services to managers and HR partners on a range of behavioral health and workplace-related topics or concerns, as well as coordination and case management for all formal referrals including but not limited to DOT/SAP, Drug Free Workplace, and performance management issues. The consultant also provides consultation and coordination of onsite activities such as crisis intervention services, trainings, seminars, webinars, health fairs, and wellness activities. Education about EAP benefits, including vendor resources and website features, is also part of the role. The consultant is responsible for real-time documentation to meet qualitative and quantitative performance expectations and adheres to all performance standards, meetings, trainings, standard operation procedures, and company policies. Mentoring team members and participating in activities to help build a high-performing team is also expected. The consultant provides Workplace Support queue coverage, live person chat coverage, and backup support to triage counselors as needed. Other duties may be assigned as necessary.

Requirements

• Master’s degree in a behavioral health related field.
• Licensure required meeting State, Commonwealth or customer-specific requirements.
• 5+ years post-degree experience in clinical counseling, with 2 years in substance abuse assessment and counseling.
• Strong organization, time management, and communication skills.
• Strong customer service skills.
• Excellent training and listening skills.
• Ability to be flexible in job duties and schedule.
• Ability to interact effectively at all levels.
• Comfortable with ambiguity and stress.
• Maintains a positive, achievement-oriented attitude.

Nice To Haves

• CEAP - Certified Employee Assistance Professional.
• CISM - Critical Incident Stress Management certification.
• SAP - Substance Abuse Professional certification.

Responsibilities

• Provide virtual consultation, coaching, and case management services.
• Coordinate EAP related service requests from government contacts.
• Collaborate with agency leadership to enhance work environments.
• Advise managers on agency policy and HR consultation.
• Provide consultation on behavioral health and workplace topics.
• Manage formal referrals including DOT/SAP and Drug Free Workplace.
• Coordinate onsite activities such as crisis intervention and training.
• Educate callers on EAP benefits and resources.
• Document services to meet performance expectations.
• Mentor team members and support high-performance team building.
• Provide coverage for Workplace Support queue and live chat.

Benefits

• Comprehensive health benefits.
• Life insurance.
• Voluntary benefits.
• Wellness programs.
• Short-term incentives.

What This Job Offers

• Career Level: Mid Level
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees