Workplace Support Consultant, Federal

Magellan Health • OH

101d • $70,715 - $113,145

About The Position

The Workplace Support Consultant, Federal is responsible for providing virtual consultation, coaching, case management services, and EAP related service coordination requested by the government point of contact. This role involves collaborating and coordinating workplace support services designed to provide support, guidance, and assistance to government agency leadership seeking feedback and recommendations for supporting troubled employees, enhancing the work environment, and ensuring safe work environments. The consultant provides consultation and coordination of services including limited formal referral in support of Department of Transportation Substance Abuse Professional (DOT SAP), Drug Free Workplace Referral, employee performance, team building, training, and critical incident support. Additionally, the consultant advises managers to consult agency policy and HR consultation for further consultation to ensure adherence to government policy & procedure.

Requirements

• Master’s degree in a behavioral health related field.
• Licensure required meeting State, Commonwealth or customer-specific requirements.
• 5+ years post-degree experience in clinical counseling, with 2 years including substance abuse assessment and counseling.
• Strong organization, time management, and communication skills.
• Strong customer service skills.
• Excellent training and listening skills.
• Ability to be flexible in job duties and schedule to aid in deliverables in quality customer service and building a high-performance team.
• Ability to interact effectively at all levels both within the company and with external customers.
• Adjusts well to new situations and changing priorities.
• Comfortable with ambiguity and stress while handling a variety of assignments.
• Maintains a positive, achievement-oriented attitude and consistency in accomplishing expected objectives.

Nice To Haves

• CEAP - Certified Employee Assistance Professional.
• CISM - Critical Incident Stress Management.
• SAP - Substance Abuse Professional.

Responsibilities

• Provides virtual consultation services to managers and HR partners on a range of behavioral health and workplace related topics or concerns.
• Coordinates and manages all formal referrals including but not limited to DOT/SAP, Drug Free Workplace, and performance management issues.
• Consults and coordinates onsite activities such as crisis intervention services, trainings, seminars, webinars, health fairs, and wellness activities.
• Educates callers regarding EAP benefits, including vendor resources and website features.
• Documents in real time to meet qualitative and quantitative performance expectations.
• Adheres to all performance standards, meetings, trainings, standard operation procedures, and company policies.
• Maintains call standards necessary to provide intake, consultation, and follow-up.
• Mentors team members and participates in activities to help build a high-performing team.
• Provides Workplace Support queue coverage, live person chat coverage, and backup support to triage counselors as needed.
• Performs all other duties as assigned.

Benefits

• Comprehensive benefits package including health, life, and voluntary benefits.
• Short-term incentives may be available.
• Perks that enhance physical, mental, emotional, and financial wellbeing.

What This Job Offers

• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees