Workplace Services Technologies Analyst Senior

Arkansas Blue Cross and Blue Shield • Little Rock, AR

293d

About The Position

The Workplace Services Technologies Analyst Senior leads second level support for end users providing incident resolution by restoring services or escalating to appropriate resource(s) while ensuring accuracy of related incident logs. Incumbent leads support staff with incorporation, installation, training, support and coordination of new and ongoing projects along with support for existing applications and other emerging technologies.

Requirements

• Bachelor's degree with a minimum of 24 semester hours in computer, analytical, or data-processing related studies. In lieu of degree, five (5) years' relevant experience will be considered.
• Minimum five (5) years' related IT experience (acquisition, technology support, infrastructure design, and/or audio/visual, etc.).
• Minimum two (2) years' experience supporting end user technologies.
• Minimum (1) year of experience in an IT role, leading and/or contributing to IT projects.
• Knowledge of troubleshooting computer hardware and/or software.

Nice To Haves

• Ability to work independently or with a team.
• Analytical Ability.
• Analytical Problem Solving.
• Computer Support.
• Customer Complaint Resolution.
• Detail-Oriented.
• End User Support.
• End-User Training.
• Highly Organized.
• Highly Resourceful.
• Interpersonal Communication.
• Leadership.
• Meet Goals.
• Multi-Level Communication.
• Multitasking.
• Oral Communications.
• Professional Judgment.
• Technical Communication.
• Technical Expertise.
• Troubleshooting.
• Waterfall Model.
• Written Communication.

Responsibilities

• Assists and is accountable for specified elements of large-scale projects.
• Assists management with providing leadership and guidance to team members.
• Completes routine monitoring of mission critical Enterprise applications and may participate in the testing of new applications.
• Leads in coordinating resolution of technical/system incidents reported by end users ensuring incidents are resolved and implemented to agreed standards and timescales.
• Listens, empathizes and reflects a sense of urgency while ensuring proper and professional interpretation, communication, and tracking in an accurate manner when resolving reported incidents.
• Performs other duties as assigned.
• Remains abreast of industry changes and enhancement, as well as product capability and availability.
• Reviews and appends knowledge based articles to ensure that accurate and up to date information is available.
• Works closely with peers in receiving and providing cross-training.

Benefits

• Tuition reimbursement.
• Club Blue, a free, onsite gym to encourage exercise.
• Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
• Incentives for wellness education and exercise.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree