Workplace Service Delivery Specialist

Accenture • Sacramento, CA

82d • $63,800 - $154,800

About The Position

As a Workplace Location Services Specialist, you'll play a key leadership role in delivering exceptional onsite experiences, overseeing daily operations, and driving high-impact events and client engagements. This role requires a proactive, detail-oriented individual who can lead with confidence while working collaboratively across teams. You'll take ownership of key workplace processes, contribute to strategic execution, and serve as a trusted resource for both clients and internal partners. Your ability to anticipate needs, maintain high standards, and think creatively under pressure will be critical to your success.

Requirements

• Minimum of 4 years of experience in workplace services, hospitality, events, or a related client-facing role.

Nice To Haves

• Background in hospitality or food service.
• Passionate about customer service.
• Microsoft Office Suite proficiency.

Responsibilities

• Provides oversight of day-of and week-of activities to ensure workplace operations run smoothly and align with service standards.
• Takes end-to-end ownership of assigned processes with accountability for execution, results, and continuous improvement.
• Identifies service gaps and proactively offers solutions that elevate the overall experience.
• Leads the planning, coordination, and delivery of onsite events—including developing event proposals, managing client communications, and overseeing logistics (e.g., catering, AV, setup, breakdown).
• Serves as the main point of contact during events, ensuring real-time problem solving and seamless guest experiences.
• Models team best practices and drives operational excellence through clear communication, active participation, and cross-functional collaboration.
• Contributes to a high-performing team culture by leading floor walks, supporting shared goals, and adapting to shifting priorities.
• Hosts and leads client tours, ensuring the workplace is presented with attention to detail and aligned with brand standards.
• Acts as a workplace ambassador with a service-first mindset in all internal and external interactions.
• Steps in as needed to support front desk and reception duties, including greeting visitors, issuing credentials, and managing inquiries.
• Acts as a go-to resource for issue resolution and escalates appropriately to maintain service quality.
• Serves as a subject matter expert for high-touch meetings, working closely with the Meetings & Events team to deliver flawless execution.
• Manages reservations, coordinating room setup, catering, and AV services to optimize space usage and user satisfaction.
• Creates and maintains reports related to space utilization, event metrics, and operational trends.
• Shares feedback and insights to support continuous improvement in processes, service delivery, and workplace strategy.
• Delivers daily workplace operations and services onsite for a local office(s).
• Facilitates guest experience and supports onsite meetings and events.
• Partners with meetings and events planners for large scale onsite initiatives.
• Ensures location safety and security protocols are followed.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services