Workplace Operations Manager

AXA•Hartford, CT

10h•Onsite

About The Position

The Workplace Operations Manager leads the operational strategy and day-to-day management of multiple offices within the Hartford and Central Zone across the Americas. As a key member of the Americas Workplace team, this role is responsible for delivering a high-performing, hospitality-driven workplace experience that supports productivity, engagement, and business continuity. This hands-on leadership role requires a daily on-site presence, exceptional relationship management, and a proactive, service-oriented approach to workplace operations, safety, and employee experience. The role oversees the Hartford, Chicago, Dallas, and Houston offices totaling approximately 140,000 square feet, four direct-reporting colleagues, and reports to the Workplace Operations Lead. Our mission is to create inspiring, responsive, and accountable workplace environments that consistently exceed expectations for colleagues, guests, and partners. We do this by anticipating needs, delivering thoughtful solutions, and grounding every interaction in hospitality, care, and service excellence.

Requirements

Demonstrated experience in Workplace Operations, Facilities Management.
Experienced people leader for both onsite and distributed direct reports.
Proven success managing multi-site workplace operations and delivering high-quality employee experience programs, including events and engagement initiatives.
Demonstrated ability to balance strategic oversight with hands-on execution across regional and satellite locations.
Proven people leadership and coaching skills with experience building high-performing, service-oriented teams.
Exceptional interpersonal, verbal, and written communication skills with the ability to influence and collaborate effectively across all levels of the organization.
Calm, thoughtful problem-solver with the ability to navigate complexity and adapt in fast-paced environments.
Proficiency in Microsoft Office and SharePoint to support operational tracking, reporting, and communication.
Outstanding organizational and project management skills with exceptional attention to detail.
Deep commitment to creating inclusive, welcoming, and high-performing workplace environments where everyone feels supported and valued.
Flexibility to respond to urgent workplace matters outside of standard business hours when needed.
Ability to lift up to 50 lbs.
Limited regional travel to office locations as required.

Responsibilities

Champion a hospitality-first workplace culture that prioritizes care, responsiveness, and excellence in every interaction with colleagues, guests, and partners.
Build proven, trusted relationships with peers, zonal leaders, department heads, senior leadership, and business stakeholders to understand evolving workplace needs and deliver thoughtful, experience-driven solutions.
Serve as an ambassador for the workplace experience, ensuring professionalism, warmth, and high service standards across all offices.
Lead day-to-day workplace and facilities operations across all assigned locations, ensuring safe, functional, and welcoming environments in partnership with property management teams.
Partner with the Workplace Operations Lead on space planning and utilization strategies to optimize occupancy, productivity, and employee experience across the regional portfolio.
Support budget planning and stewardship by tracking operational expenses, processing purchase orders and invoices, and identifying opportunities for efficiency without compromising service quality.
Ensure full compliance with health, safety, and security standards; serve as the principal point of contact for Physical Safety & Security teams and lead annual site certification processes.
Manage and coordinate external vendors including cleaning, maintenance, security, and facilities partners to ensure consistent, high-quality service delivery.
Establish and maintain robust vendor relationships, holding partners accountable to performance standards, service expectations, and contractual commitments.
Maintain compliance with all applicable health, safety, and regulatory requirements across assigned offices.
Design and deliver hospitality-driven workplace programs, initiatives, and events that foster connection, collaboration, engagement, and office attendance.
Partner cross-functionally to enhance the workplace experience across the employee lifecycle, from onboarding through ongoing engagement and key milestones.
Lead sustainability initiatives focused on energy efficiency, waste reduction, and environmentally responsible workplace practices that reflect company values.
Lead, coach, and develop a team of four Workplace Operations Coordinators across multiple locations, setting a high bar for service, accountability, and professionalism.
Establish clear expectations, workflows, and cross-training to ensure operational continuity, consistency, and resilience across all offices.
Provide ongoing feedback, performance coaching, and professional development to support individual growth and team excellence.
Serve as a knowledgeable and approachable ambassador for the workplace experience, supporting colleagues, guests, and partners with clarity, warmth, and professionalism.
Foster robust collaboration across the Workplace Operations team and with cross-functional partners to align priorities, share best practices, and drive consistent execution.
Communicate proactively with leadership and stakeholders on workplace initiatives, risks, opportunities, and performance.

Benefits

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.