WORKPLACE HOSPITALITY FIELD MANAGER - MANHATTAN, NY

Compass Group•New York, NY

11d•$66,000 - $70,000•Onsite

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. JOB SUMMARY:The Workplace Hospitality Field Manager leads a team of hourly Front-of-House associates across multiple corporate client sites in NYC. This role ensures daily service excellence, staffing coverage, compliance, and strong operational execution across coffee and pantry programs.WHAT YOU'LL DO• Lead, coach, and support a team of Pantry Attendants, Pantry Captains, and Baristas across multiple accounts• Conduct site visits, inspections, and performance check-ins across assigned accounts• Oversee coffee equipment operations and preventative maintenance by coordinating service calls, installations, and equipment replacements • Maintain high standards for hospitality, presentation, and client experience at each location• Manage schedules and daily coverage, including callouts, PTO, and workforce planning• Safety, food handling, and sanitation compliance (SOPs, audits, corrective action)• Train new hires and reinforce service standards through ongoing coaching and retraining• Approve payroll and ensure accurate timekeeping• Track labor hours and submit weekly billing hours to support invoicing and reporting• Partner with leadership and client stakeholders to resolve issues quickly and professionallyWHAT WE ARE LOOKING FOR:• Proven experience managing hourly service teams across multiple locations• Strong leadership, accountability, and coaching skills• Knowledge of food safety, sanitation, and workplace safety standards• Organized, proactive, and comfortable working independently in the field• Confident communicator with a professional presence in corporate environments• Flexible schedule and ability to pivot with client and operational needs• ServSafe Food Handler Certification (preferred/required)

Requirements

Proven experience managing hourly service teams across multiple locations
Strong leadership, accountability, and coaching skills
Knowledge of food safety, sanitation, and workplace safety standards
Organized, proactive, and comfortable working independently in the field
Confident communicator with a professional presence in corporate environments
Flexible schedule and ability to pivot with client and operational needs

Nice To Haves

ServSafe Food Handler Certification (preferred/required)

Responsibilities

Lead, coach, and support a team of Pantry Attendants, Pantry Captains, and Baristas across multiple accounts
Conduct site visits, inspections, and performance check-ins across assigned accounts
Oversee coffee equipment operations and preventative maintenance by coordinating service calls, installations, and equipment replacements
Maintain high standards for hospitality, presentation, and client experience at each location
Manage schedules and daily coverage, including callouts, PTO, and workforce planning
Safety, food handling, and sanitation compliance (SOPs, audits, corrective action)
Train new hires and reinforce service standards through ongoing coaching and retraining
Approve payroll and ensure accurate timekeeping
Track labor hours and submit weekly billing hours to support invoicing and reporting
Partner with leadership and client stakeholders to resolve issues quickly and professionally