Workplace Hospitality and Office Operations Lead

NBA NBA•New York, NY

3d•$110 - $120•Hybrid

About The Position

The Workplace Hospitality and Office Operations Lead is responsible for delivering exceptional workplace experiences by managing hospitality services and operational programs across the NBA’s New York and New Jersey offices. This role ensures seamless coordination of food services, meeting spaces, and employee amenities while fostering a culture of service excellence. The ideal candidate is a proactive leader with a passion for creating welcoming, efficient, and engaging spaces. The work of this role is performed primarily in-person as it relates to engagement with internal and external stakeholders. This role travels between 0–15% of the year, depending upon priorities.

Requirements

Bachelor’s degree preferred.
5+ years of experience in hospitality, office operations, or facilities management.
Proven leadership and team management experience.
Experience with vendor management, budgeting, and service design.
Familiarity with workplace technologies and food safety regulations.
Strong organizational and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Expertise in vendor relationship management and contract oversight.
Knowledge of workplace hospitality standards and operational best practices.
Collaborative mindset with cross-functional teams.
Commitment to sustainability, inclusion, and employee engagement.

Responsibilities

Oversee hospitality services including café operations, pantry services, catering, conference floor logistics, and executive dining amenities.
Manage workplace programs that enhance employee engagement, wellness, and sustainability.
Partner with vendors and internal stakeholders to ensure consistent service delivery, compliance, and operational excellence.
Act as a liaison between executive leadership and service teams to maintain high standards in executive areas.
Pilot new eco‑friendly initiatives such as composting programs, smart energy management in hospitality areas, and partnerships with local sustainable vendors.
Drive adoption of smart workplace technologies (e.g., digital booking systems, touchless check‑in, IoT sensors for pantry/conference usage) to improve efficiency and employee convenience.
Oversee daily operations of café and conferencing management to ensure high-quality service and curated menu offerings.
Manage pantry services across office floors, ensuring consistent stocking, cleanliness, inventory control, and health and safety standards.
Implement service standards and SOPs for café, pantry, and executive dining areas.
Ensure premium service delivery and upkeep of executive suite offerings.
Collaborate with executive support teams and culinary staff on menu planning and tailored hospitality needs.
Partner with vendors (e.g., Lifeworks/Aramark) to ensure consistent service delivery and compliance with food safety standards.
Conduct regular quality audits of food service areas.
Manage vendor relationships, contracts, and service level agreements.
Support sustainability initiatives such as eco-friendly packaging and waste reduction.
Coordinate preventive maintenance and equipment repairs with Facilities.
Innovate café programming and food variety strategies to enhance employee experience.
Ensure all meeting rooms are clean, functional, and equipped with necessary technology and supplies.
Collaborate with IT to troubleshoot AV and tech issues.
Coordinate room setups and breakdowns for executive sessions, internal events, and high-profile meetings.
Track room utilization and booking trends to optimize scheduling.
Maintain inventory of conference room assets.
Develop and uphold service standards for meeting room presentation and guest experience.
Lead initiatives that enhance employee engagement and workplace culture (e.g., wellness events, seasonal treats, marquee moments).
Present program concepts and strategies to senior leadership for approval.
Analyze employee feedback and workplace trends to identify opportunities for new initiatives.
Develop and maintain an annual programming calendar.
Collaborate with internal teams and external vendors to execute high-impact events and campaigns.
Measure program effectiveness through participation metrics and employee feedback.
Champion sustainability and DEI-focused experiences.
Lead brainstorming sessions and planning workshops with workplace experience team members.
Ensure hospitality and operations staff training, scheduling, and performance management is conducted quarterly by food service providers.
Lead budgeting and financial planning across hospitality services.
Drive business planning efforts by aligning hospitality and workplace operations with organizational goals, forecasting resource needs, and developing long-term strategies for employee experience.
Manage café and activations budget
Ensure compliance with food safety, workplace hygiene, and regulatory standards.
Work cross-functionally with Facilities, HR, IT, and Security to ensure seamless service delivery.
Partner with Facilities on preventive maintenance and service coordination.
Act as liaison between executive leadership and service teams.
Oversee visitor management protocols, ensuring welcoming and secure guest experience.
Establish innovation labs or brainstorming forums within the workplace experience team to test new ideas, pilot programs, and scale successful initiatives across offices.