Workplace Experience Supervisor

CBRE-posted about 1 year ago
$65,000 - $65,000/Yr
Full-time • Mid Level
Los Angeles, CA
Real Estate
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The Workplace Experience Supervisor at CBRE is responsible for overseeing the delivery of workplace experience services, ensuring exceptional customer service for clients and visitors. This role involves managing a team, coordinating daily activities, and maintaining vendor partnerships to enhance service delivery while adhering to safety standards and brand guidelines.

  • Coordinate and manage the team's daily activities.
  • Establish work schedules, assign tasks, and cross-train staff.
  • Maintain records of costs incurred by workplace team activities.
  • Review invoices as needed.
  • Respond to customer requests and complaints about the experience services department.
  • Approve client materials and ensure alignment with brand guidelines.
  • Maintain the integrity of databases and digital tools associated with service delivery.
  • Develop and maintain vendor partnerships for cost-saving efforts.
  • Assist with negotiations for contract services and ensure vendors have current proof of insurance.
  • Deliver a world-class orientation experience to new employees.
  • Establish new techniques to ensure the team meets its objectives.
  • Enforce safety standards with employees, clients, and vendors.
  • Assist in the completion of the Service Business Continuity plan.
  • Resolve complex problems and identify appropriate solutions to accomplish team objectives.
  • Lead by example and model behaviors consistent with CBRE RISE values.
  • High School Diploma or GED with 5+ years of job-related experience.
  • Prior shift leader or supervisory experience preferred.
  • In-depth understanding of processes, procedures, systems, and concepts within the job function.
  • Ability to explain complex concepts or sensitive information.
  • Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
  • Excellent organizational skills with a master-level inquisitive mindset.
  • 401(K)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
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