Workplace Experience Specialist - Chicago

Perk•Chicago, IL

2d•$76,500 - $95,000•Onsite

About The Position

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. About the role: We are looking for a passionate and proactive Workplace Experience Specialist to join our team, primarily supporting our growing office in Chicago with around 100 employees In this role, you will be instrumental in ensuring the smooth operation and maintenance of our workplace, while also providing support that extends far beyond day-to-day facility maintenance. Your mission is to deliver a 7-star employee experience across all our workplace environments. Reporting to the Workplace Experience Manager, you will also have the opportunity to support our Miami hub, with 14 employees, as well as other hubs in our portfolio. This role requires openness to occasional travel. This is more than just an operational role. We are looking for someone who brings a critical and analytical mindset, a passion for continuous improvement and the energy to make things better every day. You are organized, structured and able to effectively prioritize tasks and solve problems with a positive, can-do attitude.

Requirements

A genuine passion for creating exceptional workplace experiences.
A continuous improvement mindset with strong attention to detail.
Highly organized and capable of managing multiple priorities simultaneously.
A natural problem-solver who stays calm under pressure and takes initiative.
Strong interpersonal and communication skills – a true team player and stakeholder partner.
A positive, can-do attitude with a proactive approach.
A hands-on person capable of carrying projects within its scope autonomously from inception to completion.

Responsibilities

Own the daily workplace environment and ensure that it consistently delivers a 7-star experience to all employees.
Ensure the office operates smoothly, safely and to the highest standards by proactively identifying and addressing issues before they impact the employee experience.
Perform regular walkthroughs to assess workspace conditions, flag improvement opportunities, and ensure the office looks and feels its best.
Coordinate and manage office resources, including supplies, equipment, and furniture, ensuring everything is well-stocked and functioning.
Monitor and oversee contracted services, whether arranged through the landlord or directly by Perk (e.g., food & beverage, maintenance, cleaning, security, gardening, waste management), to ensure optimal costs, service quality, and response times.
Collaborate with Experience, TechOps, Health & Safety teams to maintain a safe, clean and comfortable workplace environment.
Reinforce and amplify safety protocols and emergency procedures within the workplace.
Act as a key point of contact for internal stakeholders and external vendors, ensuring expectations are managed and met with professionalism.
Support and help coordinate workplace-related projects and internal events, working closely with internal teams to manage logistics and execution.
Liaise with external suppliers and service providers to ensure timely and quality delivery of services.
Assist with front desk tasks, including managing incoming and outgoing mail, packages, deliveries and visitors.
Handle daily administrative tasks including invoice processing, purchase order tracking, expense monitoring and office-related budget control.
Monitor and manage communications through Slack, email, and Zendesk tickets; categorize, prioritize, escalate and ensure timely resolution of requests.
Create and send out relevant internal communications and announcements related to the workplace.
Obtain and compare quotes for purchases, negotiate favorable terms and track procurement of goods and services.
Maintain a critical and analytical eye on all workplace operations, always looking for ways to improve processes, enhance efficiency and elevate the employee experience.
Manage and prioritize multiple tasks with structure, clarity and a positive hands-on approach even in a fast-paced environment.
Support additional hubs in the portfolio when needed and be available to travel occasionally.

Benefits

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
Plan for your future with our 401(k) plan with company matching contributions
Care for your furry friends through partner discounts on pet insurance
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support