Workplace Experience Senior Manager - D.C., MA, MD, CT or PA

CBRE • Washington, DC

250d • $115,000 - $125,000

About The Position

As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support several experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Requirements

• HS Diploma or GED required or equivalent combination of education and experience.
• Bachelor's degree (BA/BS) or other relevant vocational training preferred.
• Minimum of 8+ years of related experience, with 3 years in management or supervisory capacities preferred.
• Prior supervisory & customer service experience is highly preferred.
• Ability to comprehend, analyze, and interpret complex business documents.
• Ability to respond effectively to sensitive issues.
• Ability to write reports, manuals, and articles using distinctive style.
• Ability to make effective and persuasive presentations on complex topics.
• Ability to motivate and negotiate effectively with key employees and client groups.
• Comfortable meeting and engaging with new people.
• Warm and engaging demeanor with the ability to empathize and offer help.
• High level of attention to detail and strong interpersonal skills.
• Positive attitude and strong sense of urgency in resolving issues.
• In-depth knowledge of financial terms and principles.
• Ability to calculate complex figures and forecast budgets.
• Expert level analytical and quantitative skills.
• Proficient with Microsoft Office Suite products.
• Comfortable with new technologies and digital tools.
• Ability to work flexible schedules based on office needs.
• Strong problem-solving skills and adaptability.
• Ability to work independently with little supervision.
• Ability to work requiring significant walking or mobility.
• Ability to work in a standing position for long periods.
• Ability to reach, bend, stoop, push and/or pull and frequently lift to 20 lbs.

Nice To Haves

• Facility Management certification preferred.
• Experience managing infrastructure supporting critical facilities and/or lab facilities.

Responsibilities

• Lead many functions of building operations and maintenance for the client's southeast region based in Atlanta.
• Set high expectations, run client outcomes, and ensure high-touch quality service.
• Oversee critical and non-critical assets.
• Coordinate and lead all aspects of facility repairs and maintenance by collaborating with technicians, vendors, and contractors.
• Maintain positive client relationships and conduct meetings on unresolved facility issues.
• Perform facility inspections and quality assurance following local, state, and federal laws.
• Suggest and implement operational efficiencies, repairs, and upgrade opportunities.
• Provide formal supervision to employees and monitor their training and development.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach staff as needed.
• Build and maintain trusted client relationships.
• Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure efficient and consistent support provided by the team.
• Oversee and execute process improvement efforts.
• Develop strategic solutions.
• Execute technological and training needs for Workplace Experience teams and clients.
• Follow safety standards with employees, clients, and vendors.
• Maintain vendor partnerships with cost-saving intentions.
• Approve negotiations for contract services.
• Manage budgets and achieve cost savings.
• Deliver the Service Business Continuity plan every six months and conduct required testing.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Identify and solve technical and operational problems of complexity.
• Improve and change existing methods, processes, and standards within job discipline.

Benefits

• Minimum salary of $115,000 annually and maximum salary of $125,000 annually.
• Eligibility for a discretionary bonus based on CBRE's applicable benefit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate
• Education Level: Bachelor's degree