About the position
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As an ambassador at Ripple your primary goal is to positively impact the care and comfort of Ripples people (‘Ripplers') and guests. You will engage with Ripplers and build strong working relationships. You will learn to understand their wants and needs in order they feel valued, looked after and are able to work in an inclusive and productive environment. The Experience Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.
Responsibilities
- Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
- Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
- Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
- Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
- Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards
- Execute the badging process for employees, visitors, and third-party providers
- Implement and monitor standards of service to meet and exceed expectations
- Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
- Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment
- Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident
- Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems
- Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident or disruption to the Client's operations occur
- Perform ad hoc assignments and administrative support for seamless and timely delivery of services
Requirements
- Minimum 2-3 years of previous customer service, receptionist or hospitality-related experience
- Working knowledge of a range of information technology tools and platforms
- Working knowledge of software applications
- Ability to perform minimal physical activity such as carrying small packages
Nice-to-haves
- Flexibility and positive attitude in managing shifting daily priorities
- Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required
- Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
