Workplace Experience & Operations, Associate Manager

About the position

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees. Recently, SpotOn was named one of Fast Company’s Most Innovative Companies of 2024, awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row, selected as the Best Overall Restaurant POS by NerdWallet, and rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users. We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. That’s where you come in. We're seeking a dynamic Associate Manager to lead our Chicago office operations and execute our workplace experience programs across all US locations. This hands-on leadership role focuses on implementing established workplace strategies while managing day-to-day operations, requiring someone who thrives in fast-paced environments and excels at translating strategic vision into exceptional employee experiences.

Responsibilities

• Serve as the welcoming first point of contact for visitors and team members, embodying our company culture and values.
• Create and execute engaging office events and team celebrations that foster connection and belonging.
• Manage comprehensive office operations including vendor relationships, supply management, facilities maintenance, and workspace optimization.
• Ensure a seamless, professional experience for all office visitors and employees.
• Lead and develop a three-person US office manager team, providing hands-on coaching and mentorship.
• Set high performance standards and ensure consistent execution of workplace experience initiatives.
• Work collaboratively alongside your team, getting into the details to provide training, support, and guidance.
• Foster a culture of excellence, accountability, and continuous improvement within the operations team.
• Execute SpotOn's workplace experience strategy across all US offices, ensuring consistent implementation based on business needs, employee feedback, and evolving priorities.
• Support the design, maintenance, and optimization of workplace systems, processes, and programs that create seamless and consistent employee experiences.
• Own relationships with key internal and external partners, including vendors, ensuring service quality, contract management, and timely issue resolution.
• Collaborate cross-functionally with Marketing and People teams to plan and execute internal events that drive engagement and company-wide connection.
• Identify operational gaps and inefficiencies, recommending and implementing solutions that support scalability and exceptional employee experience.

Requirements

• 2+ years of experience in office management, people operations, workplace experience, or similar roles.
• Proven experience managing and developing teams in a fast-paced environment.
• Demonstrated track record of successful event planning and execution.
• Strong budget management and financial forecasting experience.
• Excellent interpersonal skills with a naturally welcoming and professional demeanor.
• Exceptional organizational skills with meticulous attention to detail.
• Experience working in high-growth, dynamic business environments.
• Proficiency with Google Workspace and Microsoft Office Suite.
• Strong analytical skills with experience tracking and reporting on operational metrics.

Nice-to-haves

• Passionate about creating inclusive, engaging workplace experiences.
• Comfortable working alongside your team and diving into operational details.
• Proactive in identifying issues and implementing creative solutions.
• Skilled at managing multiple stakeholder relationships simultaneously.
• Thrives in changing environments and can pivot strategies based on business needs.
• Clear, professional communicator across all levels of the organization.

Benefits

• Medical, Dental and Vision Insurance.
• 401k with company match.
• RSUs.
• Paid vacation, 10 company holidays, sick time, and volunteer time off.
• Employee Resource Groups to build community and inclusion at work.
• Monthly cell phone and internet stipend.
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development.