Workplace Experience Manager - San Francisco, CA

CBRE•San Francisco, CA

14d

About The Position

About the Role: The CBRE Workplace Experience Manager is a pivotal leadership role responsible for curating and overseeing the strategic delivery of world-class services across the designated building or campus. This position is key to fostering an engaging and professional environment by ensuring seamless, high-touch hospitality and flawless execution of all programs and site events. This individual leads the Workplace Experience function to consistently exceed expectations for employees and all high-profile guests. What You'll Do: Formal Supervision and Team Development: Provide direct, formal supervision, mentorship, and coaching for a team of up to 15 employees. This includes actively monitoring the professional growth and development of staff, conducting rigorous performance evaluations, and overseeing the entire recruiting and hiring lifecycle to build a high-performing team. Strategic Team Leadership: Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Premium Hospitality & Service Level Management: Drive a culture of intentional, high-quality hospitality across all workplace services. Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. End-to-End Event Management: Serve as the primary lead for all on-site events, ranging from high-level client meetings to large-scale employee functions. Develop and maintain standard operating procedures (SOPs) for event planning and execution to ensure consistency and high quality. Client and Stakeholder Relations: Build and maintain a trusted client relationship. Lead by example and model behaviors that are consistent with CBRE RISE values. Operational Excellence: Identify, troubleshoot, and resolve day-to-day issues. Assess technological and training needs for Workplace Experience teams. Always follow safety standards with employees, clients, and vendors.

Responsibilities

Provide direct, formal supervision, mentorship, and coaching for a team of up to 15 employees.
Actively monitor the professional growth and development of staff, conducting rigorous performance evaluations, and overseeing the entire recruiting and hiring lifecycle to build a high-performing team.
Coordinate and manage the team's daily activities.
Establish work schedules, assign tasks, and cross-train staff.
Set and track staff and department deadlines.
Mentor and coach as needed.
Drive a culture of intentional, high-quality hospitality across all workplace services.
Ensure support provided by the team is efficient and consistent.
Suggest process improvement efforts on a regular basis.
Serve as the primary lead for all on-site events, ranging from high-level client meetings to large-scale employee functions.
Develop and maintain standard operating procedures (SOPs) for event planning and execution to ensure consistency and high quality.
Build and maintain a trusted client relationship.
Lead by example and model behaviors that are consistent with CBRE RISE values.
Identify, troubleshoot, and resolve day-to-day issues.
Assess technological and training needs for Workplace Experience teams.
Always follow safety standards with employees, clients, and vendors.