Workplace Experience Manager - Summit, NJ Workplace Experience Manager - Summit, NJ

CBRE • Summit, NJ

82d • $100,000 - $110,000

About The Position

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Requirements

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• HS Diploma or GED required or equivalent combination of education and experience.
• Bachelor's degree (BA/BS) or other relevant vocational training preferred.
• Minimum of 8+ years of related experience, with 3 of those in management or supervisory capacities preferred.
• Prior supervisory & customer service experience is highly preferred.
• Ability to comprehend, analyze, and interpret the most complex business documents.
• Ability to respond effectively to the most sensitive issues.
• Ability to write reports, manuals, speeches, and articles using distinctive style.
• Ability to make effective and persuasive presentations on complex topics.
• Ability to motivate and negotiate effectively with key employees, top management, and client groups.
• Comfortable meeting and engaging with new people.
• Warm and engaging demeanor.
• Ability to assess circumstances, empathize and offer help.
• Utilize a high level of attention to detail as well as strong interpersonal skills.
• Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
• Requires in-depth knowledge of financial terms and principles.
• Ability to calculate complex figures.
• Ability to forecast and prepare budgets.
• Conducts financial/business analysis including the preparation of reports.
• Ability to solve advanced problems and deal with a variety of options in complex situations.
• Requires expert level analytical and quantitative skills.
• Proficient with Microsoft Office Suite products.
• Comfortable with and embracing of new technologies and digital tools.
• Ability to work flexible work schedules based on office needs.
• Strong problem-solving skills.
• Highly adaptable and flexible.
• Ability to work independently with little supervision.
• Ability to work requiring significant walking or through other means of mobility.
• Ability to work in a standing position for long periods of time.
• Ability to reach, bend, stoop, push and/or pull and frequently lift to 20 lbs. and occasionally lift/move up to 40 lbs.

Responsibilities

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Build and maintain a trusted client relationship.
• Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent.
• Suggest process improvement efforts on a regular basis.
• Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients.
• Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts.
• Manage negotiations for contract services.
• Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors.
• Ensure all invoices for business services billed.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Benefits

• Minimum salary of $100,000 annually.
• Maximum salary of $110,000 annually.
• Eligible for a discretionary bonus based on CBRE's applicable benefit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Real Estate
• Education Level: Bachelor's degree