Workplace Experience Manager New York City Apply

Grammarly • New York, NY

258d • $125,000 - $172,000

About The Position

Grammarly is seeking a Workplace Experience Manager to lead the operations of our New York office and ensure a high-quality, efficient, and welcoming experience for every team member and guest. This role will oversee daily hub operations, manage vendor relationships, support workplace programs, and foster an environment reflecting Grammarly's values of clarity, empathy, and innovation. The Workplace Experience Manager will partner closely with cross-functional teams to deliver a thoughtful, frictionless workplace experience that empowers employees to do their best work.

Requirements

• 4+ years of workplace, facilities, or hospitality operations experience, ideally in a hybrid or tech environment.
• A people-first mindset with a passion for creating inclusive, welcoming spaces.
• Strong operational, project management, and vendor management skills.
• Ability to balance day-to-day service delivery with proactive workplace improvement initiatives.
• Comfort navigating ambiguity and scaling processes in a fast-paced environment.
• Excellent communication and collaboration skills across a range of stakeholders and vendors.
• Experience with workplace systems (e.g., ServiceNow, Envoy, space management tools) a plus.
• A growth mindset and excitement for building programs that evolve with the business.

Responsibilities

• Manage the day-to-day workplace services, including facilities management, food & beverage, office services, vendor management, mail services, space management, and supplies.
• Create an exceptional employee experience through a well-run, highly functional, and inspiring hub environment aligned with Grammarly's hybrid work culture.
• Oversee local workplace vendors, ensure SLAs are met, and manage workplace operating budgets responsibly.
• Partner with Security teams to maintain a safe workplace, supporting evacuation drills, incident management, and workplace compliance standards.
• Support seating strategy, space assignments, and hub readiness for peak days and special events.
• Support global workplace programs and initiatives locally, including sustainability efforts, wellness programming, and cultural moments.
• Partner with the Global Events & Experiences team to deliver exceptional hub-based gatherings, in-person weeks, and executive briefings.
• Track and report key workplace metrics (e.g., occupancy, utilization, operational tickets) to help drive data-informed decisions.
• Act as the first point of contact for hub-based employee workplace needs, solving issues thoughtfully and quickly.

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries