Workplace Experience Manager - Chicago, IL

CBRE • Chicago, IL

253d • $95,000 - $110,000

About The Position

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
• In-depth knowledge of Microsoft Office products.
• Extensive organizational skills with a strong inquisitive mindset.

Nice To Haves

• High School Diploma or GED with 5+ years of job-related experience.
• Prior shift leader or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products.
• Excellent organizational skills with a master-level inquisitive approach.

Responsibilities

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Build and maintain a trusted client relationship.
• Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent.
• Suggest process improvement efforts on a regular basis.
• Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients.
• Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts.
• Manage negotiations for contract services.
• Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors.
• Ensure all invoices for business services billed.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Benefits

• Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month.
• Internal advancement available after 6 month mark.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree