Workplace Experience Lead

ShopMy•New York, NY

5h•$90,000 - $140,000•Onsite

About The Position

We are opening our NYC headquarters and are looking for an experienced, highly organized Workplace Experience Lead to build and maintain a welcoming, high-performing office environment for our growing team. This is a foundational role that will shape the in-office experience for employees, visitors, and partners. You will own the day-to-day operations of the office - from facilities coordination and vendor management to employee experience and event management. You’ll partner closely with People and Workplace Technology to ensure the office runs smoothly, efficiently, and in a way that reflects ShopMy’s culture and brand. This role is ideal for someone who thrives in fast-paced, high-growth environments and takes pride in creating exceptional in-person experiences.

Requirements

5+ years of experience in office management, workplace operations, hospitality, or similar roles
Experience supporting a fast-growing startup or high-growth environment preferred
Strong organizational skills and exceptional attention to detail
Someone who is energized by planning and running events
Proactive, resourceful, and solution-oriented mindset
Excellent interpersonal and communication skills
Ability to manage multiple priorities and vendors simultaneously
Must be based in NYC and available to be on-site full time at our NYC headquarters
High level of professionalism and discretion

Nice To Haves

Experience helping launch or relocate an office
Experience managing office budgets
Familiarity with access control systems and workplace tools
Background in hospitality or event coordination
Experience working within fashion, beauty, media, creator economy, or premium brand environments
Passion for fostering strong company culture through physical spaces
People management experience

Responsibilities

Own daily office operations for our NYC HQ, ensuring a seamless, welcoming, and organized environment
Own the overall in-person employee experience strategy, serving as the primary driver of how ShopMy shows up as a physical workplace
Manage office vendors (cleaning, maintenance, security, supplies, catering, etc.) and serve as the primary point of contact
Oversee stocking and organization of the kitchen, common areas, and office supplies
Coordinate badge access, security protocols, and visitor check-in processes in partnership with Workplace Technology
Welcome guests, candidates, and partners, ensuring a best-in-class in-office experience
Support onboarding logistics for new hires (workspace setup, supplies, coordination with IT for equipment and access)
Partner with People to support internal events, team gatherings, and company-wide moments
Manage mail, deliveries, and shipping logistics
Manage all office related communications - in partnership with People
Manage receptionist and any other workplace experience hires
Monitor office budget and track vendor invoices/expenses
Proactively identify and implement improvements to enhance the office experience
Help reinforce a culture of collaboration, energy, and hospitality within the physical workspace