Workplace Experience & Events Coordinator - NYC

CBRE-posted 9 months ago
$31 - $40/Yr
Full-time • Entry Level
New York, NY
Real Estate
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As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

  • First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
  • Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
  • Assist in reserving meeting space (MPR) and coordinating requested services and logistics pertaining to larger conferences.
  • Monitor the centralized DBC Concierge Inbox for email inquiries that require responses or action. Color code inquiries by responsible group/floor for assistance.
  • Provide life cycle support for events and conferences, overseeing concierge support areas (Registration, Coat Check, Wayfinding etc.).
  • Review upcoming events with the Conference Center Manager & Meeting & Events Planner on a weekly basis. Confirm which events are assigned and proactively check for missing information to follow up on.
  • Follow the Event Coordinator Checklist, ensuring all elements of the event are confirmed with the host and service providers.
  • Arrange for space walkthroughs and planning calls to assist with proactive event planning.
  • Act as the point of contact for all assigned events. Be visible to the host and event contacts, frequently checking in and ensuring that the agenda and requested services are delivered according to expectations.
  • Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
  • Manage work orders for all event specific requests (Electric, Facilities, HVAC etc.).
  • Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
  • Monitor floor meetings and ensure requested services (audio visual, catering, furniture) are delivered on time and proactively communicate to leads and clients of possible delays.
  • Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
  • Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
  • Cross train across all concierge floors and the lobby to be able to support daily operations as needed.
  • Coordinate with vendors who supply services or goods to the workplace.
  • Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
  • Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
  • Luxury Hospitality or Hotel Experience (4+ years)
  • Prior experience coordinating meetings and events (3+ Years)
  • Previous experience with event management software (EMS, Condeco, Resource Scheduler etc.)
  • Ability to follow basic work routines and standards in the application of work.
  • Communication skills to exchange straightforward information.
  • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Strong organizational skills with an inquisitive mindset.
  • Minimum salary of $31.25 per hour
  • Maximum salary of $40.86 per hour
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