Workplace Experience Director (Onsite NYC)

CBRE • New York, NY

407d • $150,000 - $170,000

About The Position

As a CBRE Workplace Experience Director, you will oversee the department responsible for delivering all workplace experience services, including Concierge, Reception, Meeting & Event Management, and administrative office duties. This role focuses on providing world-class customer service to clients and visitors in a designated building, ensuring alignment with client business needs and objectives.

Requirements

• HS Diploma or GED required.
• Bachelor's Degree preferred with 8-12 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship.

Responsibilities

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Develop and oversee all operating and administrative policies and procedures.
• Align with the client's business needs, goals, and objectives.
• Review and contribute to clients' strategic plans and staffing needs.
• Responsible for revenue and expense management for the assigned property.
• Establish savings goals and create action plans to improve financial position.
• Create and manage the budget.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts.
• Build and maintain a trusted client relationship.
• Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Monitor key service delivery metrics.
• Review and audit the Service Business Continuity plan.
• Always follow safety standards.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Persuade managers and other colleagues to act while being guided by the organization's functional business plans.
• Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improve and change existing methods, processes, and standards within job discipline.

Benefits

• Discretionary bonus based on CBRE's applicable benefit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Real Estate
• Education Level: High school or GED