Workplace Experience Director - on-site Dearborn, MI Workplace Experience Director - on-site Dearborn, MI

CBRE • Dearborn, MI

85d

About The Position

The General Manager (GM) plays a pivotal role in overseeing all facilities management and hospitality services for over 3 million sf of state-of-the-art corporate campus buildings, ensuring they adhere to the highest operational & hospitality standards necessary to support corporate operations. In this capacity, the GM is responsible for managing a diverse team of employees, managing vendor contracts and the daily operational activities, focusing on enhancing the customer experience through individual well-being, boosting personal productivity, and optimizing organizational effectiveness. This holistic approach is essential for delivering exceptional service that meets the unique needs of these corporate campus buildings.

Requirements

• HS Diploma or GED required.
• Bachelor's Degree preferred with 8-12 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments.
• In-depth knowledge of Microsoft Office products.
• Expert organizational skills and an advanced inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship.

Responsibilities

• Manage services at a dynamic event space and workplace.
• Ensure all operational activities, services, and policies are aligned with client requirements and organizational goals.
• Engage in thorough analysis and evaluation of current practices and create and implement robust operational plans tailored to a specific client.
• Drive the delivery of industry-leading, best-in-class hospitality services.
• Supervise CBRE employees and managed contracts.
• Perform facility inspections and quality assurance of all services following local, state, and federal regulations.
• Suggest operational efficiencies, repairs, and upgrade opportunities.
• Manage daily operations of workplace facilities, ensuring safety, maintenance, and functionality.
• Coordinate repairs, maintenance, and monitor work order system.
• Lead and prepare operating budget, variance reports, forecasting, and opportunities to be incorporated into the capital plan.
• Maintain positive client relationships by conducting routine meetings and addressing unresolved facility issues.
• Provide vision, strategy, and implementation guidance for full scope of hospitality services.
• Lead the training and development of the workplace experience and facility management staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Manage environmental health and safety procedures for facilities.
• Own vendor relationships and invoicing procedures.
• Conduct process and procedure training on maintenance, repairs, and safety best practices.
• Review and audit the Service Business Continuity plan.
• Negotiate with external partners, vendors, and customers to reach common goals.
• Identify and solve multi-dimensional, complex operational and organizational problems.

What This Job Offers

• Job Type: Full-time
• Industry: Real Estate
• Education Level: Bachelor's degree