NYSTEC-posted 4 months ago
$22 - $30/Yr
Full-time
Hybrid • Albany, NY
101-250 employees
Administrative and Support Services

The workplace experience coordinator serves as a coordinator for multiple sites, supporting the daily operations of the office environment to ensure an efficient, safe, and engaging experience for all employees and visitors. This role helps maintain a high standard of workplace presentation, assists in coordinating facilities, supports events and employee engagement activities, and provides administrative support, as needed. This role is responsible for the daily upkeep of the office to maintain a clean, organized, and welcoming environment for both employees and visitors.

  • Serve as a point of contact for employees and visitors, providing information regarding the office environment, including workplace protocols, culture, and etiquette.
  • Assess space readiness regularly, ensuring that workspaces, conference rooms, and offices are occupant ready.
  • Conduct daily walkthroughs and ensure working IT hardware and clean workspaces.
  • Lift and move items such as furniture, supplies, and equipment, as needed on occasion.
  • Assist in managing and escalating workplace concerns, complaints, or suggestions to the workplace experience manager.
  • Monitor and triage service desk tickets, ensuring timely resolution in line with policy standards.
  • Conduct periodic workplace satisfaction surveys and compile the results.
  • Coordinate the day-to-day operations of the facilities, including cleaning/janitorial, life-safety, engineering, and general maintenance.
  • Support internal, on-site events and activities to foster team culture.
  • Support off-site events, including coordinating logistics and providing on-the-ground assistance.
  • Maintain records regarding building codes, fire codes, and other relevant regulations to ensure compliance.
  • Support facility projects by collaborating with stakeholders, coordinating tasks, and providing status updates.
  • Ensure that scheduled preventative maintenance for equipment is properly and promptly performed.
  • Coordinate repair and maintenance work with contracted vendors.
  • Collaborate with the IT and Information Security teams to maintain disaster recovery procedures.
  • Perform light office upkeep to support a clean, organized, and welcoming workplace environment.
  • Support the process of continuous improvement and ensure 100% compliance with NYSTEC's protocols.
  • Exercise a high degree of confidentiality.
  • Perform other duties as assigned.
  • Demonstrate the NYSTEC Core Values and Behaviors.
  • Proficiency with the Microsoft Office suite of products.
  • Ability to oversee and manage a service desk platform (FreshService).
  • Advanced written and verbal communications skills.
  • Excellent multi-tasking and time management skills.
  • Highly responsive to internal and external customer needs.
  • Sound decision-making ability and judgment.
  • Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
  • Ability to identify problems and evaluate resolutions for a positive outcome.
  • Detail oriented, with a high level of accuracy.
  • Understands NYSTEC's mission, brand mindsets, and core values and can put the behaviors into practice.
  • Experience with workplace management platforms (e.g., Appspace).
  • Equal employment opportunity (EEO) to all individuals.
  • Reasonable accommodation to qualified individuals with disabilities.
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