Workplace Experience Coordinator - remote West Coast

CBRE • Beaverton, OR

408d • $29,994 - $69,992 • Remote

About The Position

The Workplace Experience Coordinator/Technician plays a crucial role in enhancing the workplace environment by delivering exceptional services that improve the overall employee experience. This position acts as a cultural ambassador and community advocate, ensuring that workplace services are efficiently coordinated and that customer needs are met promptly and effectively.

Requirements

• HS Diploma or GED required; Bachelor's degree or relevant vocational training preferred.
• Minimum of 6 years in related roles such as Front Desk, Concierge, Hospitality, or Customer Service preferred.
• Strong ability to comprehend and interpret complex business documents.
• Ability to write reports and make effective presentations on complex topics.
• Comfortable meeting and engaging with new people with a warm demeanor.
• High attention to detail and strong interpersonal skills.
• Positive attitude and strong sense of urgency in resolving issues.
• Intermediate knowledge of financial terms and principles; ability to calculate simple figures.
• Advanced analytical and quantitative skills to interpret complex documents.
• Intermediate skills with Microsoft Office Suite and comfort with new technologies.

Nice To Haves

• Experience in hospitality or customer service roles.
• Familiarity with workplace management software and tools.
• Ability to work flexible schedules based on office needs.

Responsibilities

• Coordinates and administers Experience Service programs including Switchboard, Conference & Meeting Room Management, A/V Support, and more.
• Maintains awareness of the workspace and submits janitorial and maintenance work orders as needed.
• Responds to customer requests and complaints promptly with accurate information.
• Assists with light duty adjustments and meeting setups, including furniture resets and delivering supplies.
• Utilizes and maintains databases for service delivery and supports data entry of required reports.
• Follows security and emergency procedures and responds to emergency situations efficiently.
• Provides support for the Experience Services team, including expense management and meeting coordination.
• Maintains records of vendor proof of insurance and contractual documentation.
• Collaborates with vendors providing services and goods.
• Delivers orientations on work order submissions and office amenities.
• Assists in the completion of the Service Business Continuity plan.
• May support coordination of moves, adds, and changes (MAC).
• Performs other duties as assigned.

Benefits

• Competitive salary ranging from $14.42 to $33.65 per hour based on experience and qualifications.
• Equal Employment Opportunity and commitment to diversity.
• Reasonable accommodations for individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED