Workplace Experience Coordinator - Battle Creek, MI
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About The Position
As a CBRE Workplace Experience Coordinator, you will play a pivotal role in delivering a world-class customer service experience to employees and guests at a designated building. This position is integral to the Workplace Experience function, where your primary responsibility will be to ensure that all visitors and clients receive exceptional service from the moment they enter the facility. You will be the first point of contact, greeting individuals with a friendly demeanor, issuing visitor and parking passes, and adhering to security protocols to maintain a safe environment. Your ability to create a memorable first impression is crucial, as you will also be responsible for answering the telephone in a professional manner and addressing inquiries or complaints from employees and guests alike. In addition to front desk duties, you will coordinate and execute various workplace services, including managing janitorial or maintenance work orders, organizing on-site events, and arranging recreational, dining, and business activities on behalf of requestors. Your role will require you to follow property-specific security and emergency procedures, ensuring the safety of all individuals in the building. You will also liaise with vendors who supply services or goods to the workplace, explaining detailed information to team members and following specific directions from your manager. Your impact will be felt through clearly defined duties, and you will utilize existing procedures to solve straightforward problems while exercising limited discretion. To succeed in this role, you will need to possess strong organizational skills, a high level of attention to detail, and the ability to communicate effectively. You will be expected to work collaboratively with various departments and present information to both internal teams and larger groups of employees. This position requires a proactive approach to customer service, with a focus on empathy and problem-solving to enhance the overall workplace experience.
