Workplace Experience Associate - NYC

Industrious • New York, NY

3d • $30 - $32

About The Position

As a Workplace Experience Associate, you will be the face and heartbeat of an executive conference center designed to deliver an exceptional workplace experience for our client’s employees and guests. You’ll lead the welcome experience, manage guest flow, and ensure meetings and arrivals run seamlessly—from the first greeting to the final farewell.
You’ll collaborate closely with conference operations, AV, catering partners, security, and workplace teams to ensure every interaction and space reflects our hospitality standards.

Responsibilities

• Deliver a warm, polished, and anticipatory welcome for all employees and guests.
• Manage guest check-in, access coordination, and wayfinding in partnership with security.
• Maintain a calm, organized, and visually refined reception environment.
• Guide the flow of arrivals and departures so every interaction feels seamless.
• Assist with meeting room setups, resets, and light cleanup to ensure spaces remain guest-ready.
• Support catering partners with delivery coordination, presentation standards, and replenishment.
• Coordinate with AV and operations teams so meetings start smoothly and issues are addressed quickly.
• Help manage transitions between back-to-back meetings or events.
• Manage daily visitor logs and ensure accurate guest information for security and workplace teams.
• Keep Building EAs consistently updated on guest arrivals, meeting attendees, and day-of changes.
• Prepare and distribute daily summary booking logs for upcoming meetings and events.
• Support employee onboarding and badging processes by guiding new hires and contractors through access steps.
• Conduct frequent walkthroughs to confirm room cleanliness, supplies, and basic functionality.
• Assist with light administrative tasks such as signage updates, delivery coordination, and vendor check-ins.
• Embody our hospitality principles—Welcomed, Empowered, Belonging—across every touchpoint.
• Uphold our proprietary Steps of Service in all guest interactions.
• Communicate clearly and empathetically when assisting guests or resolving requests.
• Participate in service training, Audits, and continuous improvement activities.

Benefits

• heavily subsidized healthcare plans
• paid time off
• wellness programs
• professional development grants
• 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees