JLL - Chicago, IL

posted 2 months ago

Full-time - Entry Level
Chicago, IL
1,001-5,000 employees
Real Estate

About the position

The Experience Services Ambassador will play a crucial role in supporting the Workplace Manager in the planning and execution of internal meetings and events. This includes managing reservations, room setups, catering, rentals, and audio/visual (AV) requirements. The Ambassador will serve as the primary point of contact for all meetings and events held in the on-site conference center, while also assisting with off-site events as necessary. The position demands a commitment to delivering exceptional experiences for clients' employees and guests through proactive communication and high-touch hospitality-focused service. In this client-facing role, the Experience Services Ambassador must exhibit outstanding customer service and communication skills. The responsibilities include executing high-profile meetings and events that involve senior executive participation, consulting with clients to determine their event needs, and ensuring that all logistical aspects are managed effectively. This includes scheduling the conference center, ordering catering, troubleshooting AV issues, and maintaining high standards of care during events to exceed client expectations. The Ambassador will also engage in continuous improvement efforts by collecting feedback from stakeholders and integrating it into service delivery practices. Administrative support for the conference center and off-site events is also a key responsibility, which includes preparing cost quotes, presentations, and responding to inquiries. The role requires collaboration with vendors, facilities staff, and other service providers to ensure seamless execution of events, along with maintaining pantry supplies and providing backup support for reception duties as needed.

Responsibilities

  • Provide support to the Workplace Manager in planning and executing internal meetings and events.
  • Serve as the main point of contact for meetings and events held in the on-site conference center.
  • Consult with conference center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering, and event support.
  • Manage all operations, functions, and logistics for the conference center, including scheduling and ordering catering.
  • Collect feedback from business line stakeholders and client attendees for continuous improvement efforts.
  • Engage in a culture of continuous improvement and innovation by adopting best practices and new tools.
  • Handle all administrative support for the conference center and off-site meetings, including preparing cost quotes and responding to inquiries.
  • Provide information and direction to vendors and facilities staff to ensure excellent coordination and execution of work.

Requirements

  • Bachelor's degree desired or equivalent experience in catering, hospitality, and event planning.
  • 1-3 years of experience in event planning, project management, hospitality, or a related field.
  • Excellent verbal and written communication skills with a professional demeanor.
  • Exceptional customer service skills with a passion for hospitality.
  • Proven leadership skills with the ability to manage multiple priorities in a fast-paced environment.
  • Strong interpersonal skills and a collaborative approach to work.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook).
  • ServeSafe Food Handler Certification.
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