Workplace Coordinator

JLL•Washington, DC

22h•Onsite

About The Position

As a Workplace Coordinator at JLL, you'll serve as the experience ambassador for a dynamic Washington, DC location, creating an environment where employees and guests feel genuinely welcomed, supported, and energized. This role places you at the heart of workplace operations in a satellite office setting, where you'll be the trusted go-to person who ensures every detail—from meeting room setups to vendor coordination to surprise and delight moments—contributes to an exceptional daily experience. Working independently while connected to a global team, you'll combine your expertise in workplace management with hands-on problem-solving to support a small but diverse community. What your day-to-day will look like:

Requirements

High school diploma or equivalent required
2-4 years of experience in workplace coordination, hospitality, office management, or experience/community management roles
Proven ability to work independently as a self-starter who can think on their feet and demonstrate initiative in a dynamic environment
Exceptional interpersonal skills with a genuine passion for creating positive experiences and building strong relationships with diverse groups
Strong organizational abilities with demonstrated skill in managing multiple priorities, responding to requests promptly, and maintaining attention to detail
Comfortable with technology platforms for workplace management, booking systems, and communication tools

Nice To Haves

Hotel industry experience or hospitality background with focus on guest services and relationship management
Basic knowledge of IT/AV systems, first aid, fire safety protocols, or building security procedures
Experience creating internal communications such as newsletters, updates, or community-building content

Responsibilities

Serve as the primary ambassador and point of contact for all employee and guest needs, building strong relationships and ensuring everyone feels valued, looked after, and able to work productively in an inclusive environment
Utilize workplace technology platforms for room bookings, amenity reservations, guest arrivals, and other daily requests while maintaining a presentable and inviting workplace at all times
Coordinate with building management and vendors to manage facility issues, schedule planned and reactive maintenance, oversee office consumable deliveries, and handle parcel management
Provide first-line support for IT/AV troubleshooting, security protocols (including first aid and fire warden duties), and other operational needs to keep the workplace running seamlessly
Plan and execute both scheduled and pop-up events while creating surprise and delight moments that strengthen community and champion inclusivity and belonging across teams
Support employee onboarding and offboarding processes, ensuring smooth transitions and positive experiences for new team members and departing colleagues
Produce engaging monthly newsletters and weekly updates that keep employees informed about workplace happenings, neighborhood resources, wellbeing information, and site-specific opportunities