Workplace Ambassador

JLL•New York, NY

4d•$55,000 - $60,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Workplace Ambassador is a vital front-line role within JLL's Experience Services team, serving as the cornerstone of exceptional workplace experiences that create lasting value for our clients. As an "expert who creates value through lasting partnerships," you'll deliver hospitality-driven service that sets the standard for superior client experiences. This dynamic position combines professional reception operations with proactive workplace support, ensuring every employee, guest, and visitor receives seamless service from arrival through departure. You'll partner closely with Workplace, Facilities, and service teams to maintain a welcoming, organized, and efficient environment that reflects JLL's commitment to excellence. This role offers the opportunity to directly impact client satisfaction while developing versatile skills in hospitality, operations, and workplace services.

Requirements

1-3 years of experience in hospitality, customer service, workplace services, or office support roles
Demonstrated ability to engage professionally and confidently with employees and guests at all organizational levels
Strong organizational and multitasking skills with proven ability to manage shifting priorities in fast-paced environments
Working knowledge of Microsoft Office Suite and basic workplace management systems
Physical ability to lift 15-30 pounds for routine stocking and facility support tasks
Reliable, team-oriented professional who can work independently while maintaining composure during high-traffic periods
Excellent verbal and written communication skills with commitment to hospitality-focused service standards

Nice To Haves

Experience in corporate office environments or commercial real estate workplace services
Basic knowledge of facility operations, maintenance procedures, and workplace technology systems
Event coordination or meeting support experience in professional settings
Familiarity with visitor management systems and security protocols
Customer service training or hospitality certifications
Experience with work order management systems and interdepartmental coordination
Understanding of workplace culture development and employee engagement principles

Responsibilities

Greet and assist employees, visitors, and guests with warm, professional service while managing check-in processes, security badging, and wayfinding according to site protocols
Maintain polished front desk operations including managing incoming calls, messages, general inquiries, and providing information about workplace services and building amenities
Conduct regular floor walkthroughs to ensure workplace areas are properly stocked, orderly, and aligned with established service standards
Restock supplies across pantry areas, snack stations, copier centers, and general materials while supporting light room resets for meeting and conference spaces
Submit work orders and communicate maintenance, cleaning, or technical issues to appropriate teams while providing supplemental support during low-traffic periods
Anticipate employee and guest needs by proactively offering solutions and maintaining clear communication through verbal and written channels
Collaborate with internal teams to ensure seamless service coordination while supporting meeting and event needs as directed