Workplace Ambassador

Cushman & Wakefield•Irving, TX

1d•$21 - $24•Onsite

About The Position

The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a dynamic environment. The Ambassador, acting as the first line of response for all employee questions and needs, will also be responsible for ensuring daily space readiness, so employees can be productive without challenges. The Ambassador will function as the “eyes and ears” of the workplace - proactively identifying and solving issues before they pose a challenge to an employee. They will provide high-level audio-visual services, troubleshooting and support, and ensure spaces are appropriately prepared for use. The Ambassador will support customer inquiries and complaints, schedule vendors as needed, and follow-up with customers to ensure high customer satisfaction. We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.

Requirements

Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels
EQ – Showcase exceptional emotional intelligence and empathy
Organized – Detail oriented, confident, self-starter with exceptional organizational skills
Proactive – Maintain a “can do” mentality with the ability to act with minimal information
Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen
Professional – Project an approachable and professional image in personal appearance, manner, and demeanor
Resilient – Ability to work under pressure, while acting in a calm manner
Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools
Familiar with Facility Management practices

Responsibilities

Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression
Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette
Act as the first line of response to user question and troubleshoot issues.
Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed
Cultivate and maintain trusted relationships with end users and cross functional colleagues.
Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready
Address all incoming requests from business units on conference services related support at multiple locations using various scheduling programs
Collaborate with Corporate Physical Security to align security protocols for employees and visitors in the workspace with building security policies
Function as the “eyes and ears” of the workspace and proactively submit work orders for building maintenance needs, repairs, broken or missing furniture before an end user is impacted.
Ensure issues are resolved appropriately
Meet and escort vendors for facility repairs, maintenance, or testing
Collaborate with Facilities, IT, janitorial, and catering to provide wholistic support to employees for conference services related support at multiple locations
Act as designated Safety Officer in the event of building emergencies directing and leading employees through developed emergency procedures in collaboration with building procedures
Obtain voice of the customer data (quantitative and qualitative) to capture service needs.
Share information with managers, as relevant
Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions

Benefits

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

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