WORKPLACE AMBASSADOR

Compass Group • Charlotte, NC

381d • $49,920 - $49,920

About The Position

The Workplace Ambassador at Flik Hospitality Group is responsible for enhancing workplace operations through a hospitality-focused approach. This role involves providing exceptional service to employees and clients, fostering a positive work environment, and ensuring smooth office operations at a Wells Fargo Administrative location. The ambassador will collaborate with various stakeholders to create a welcoming atmosphere and address any operational issues that arise.

Requirements

• Flexible and willing attitude, enjoys being part of a team.
• Inquisitive mindset with a passion for investigating issues to resolve them quickly.
• Ability to establish positive relationships with colleagues, building vendors, and employees.
• Passionate about customer service and ensuring a positive experience for employees and visitors.
• Proactive and confident in suggesting improvements for Wells Fargo operations.
• Positive attitude with the ability to remain flexible and patient in high-pressure scenarios.

Responsibilities

• Work as a business partner with Workplace Leads, Site Leaders/Coordinators, and team members to assist in office services/operations.
• Provide on-site welcome and assistance for all in-house clients throughout the scheduled shift.
• Ensure availability of supplies such as headsets and technology cables for staff support.
• Promote engagement and facilitate a sense of community among employees.
• Support functions including life safety and badge access.
• Assist with the overall appearance of the facility, including restocking supplies and organizing furniture.
• Monitor events and in-office activities to ensure guest satisfaction and resolve any arising problems.
• Manage enterprise meeting rooms, report inconsistencies, and coordinate AV maintenance as necessary.
• Assist new hires or relocators in navigating their new workspace.
• Log and report all issues through the appropriate ticketing system, ensuring effective follow-up and resolution.
• Monitor employee adherence to workplace policies and work to resolve compliance issues.
• Solicit feedback on the flex seating experience and communicate it to the appropriate team.
• Analyze data for issue trends and collaborate with Facilities Management and tech teams for effective resolutions.
• Build positive relationships to cultivate trust in the ambassador's ability to resolve issues quickly.
• Support customer inquiries and issues with a tactful and confidential approach.
• Engage visibly with employees to be a known presence in the workplace.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: No Education Listed